AVP Banking Center Manager (Branch Manager)

Bank OZK•Winder, GA

About The Position

The AVP Banking Center Manager is responsible for effectively managing a banking center, providing leadership, and setting high levels of accountability for team members. The role cultivates positive relationships with peers, business partners, customers, and the community, and provides business development leadership and management. The manager leads by example and delivers exceptional customer service. The position oversees branch staff and day-to-day banking center operations, supports client growth and retention, develops team members, and ensures sound operational performance, security, risk management, and compliance with bank policies and procedures. The manager also participates in community activities and communicates regularly with team members and regional leadership.

Requirements

Bachelor’s degree or commensurate work experience required.
At least 2 years of retail client service and/or business development experience required.
Proven achievement of business growth goals and financial targets required.
Experience managing, leading, and coaching professionals required.
Comprehensive knowledge of bank products, services, and regulations required.
Valid driver’s license and good driving record required.
NMLS, or successful completion of the NMLS process within 30 days of hire, required.
Knowledge of retail bank products and services, bank regulations, policies, procedures, and operational standards.
Knowledge of business development techniques in a retail environment.
Ability to focus continuously on quality, profitability, and efficiency in pursuit of business growth.
Ability to think strategically and translate goals into actionable, detailed daily execution.
Ability to manage, lead, and train team members effectively and inspire them to meet business objectives.
Effective planning and organizational skills in a dynamic business environment.
Ability to provide excellent customer service with a helpful, friendly, approachable, enthusiastic, and professional disposition.
Effective verbal and written communication skills.
Ability to act as a team-oriented leader and thrive in a continually changing environment.
Critical thinking, attention to detail, and accurate and efficient productivity.
Ability to maintain confidentiality and follow policies, procedures, and safety and security procedures.
Skill in identifying client needs to develop and grow business.
Skill in using computers and Microsoft Office applications necessary to perform essential job functions.
Ability to operate customary equipment and technology used in a business environment, with or without accommodation.

Nice To Haves

At least 1 year of business development management or leadership experience is strongly preferred.

Responsibilities

Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.
Lead and engage associates in daily huddles to support relationship-building activities.
Generate growth that supports the bank’s goals by retaining, growing, and attracting clients.
Cultivate professional relationships with customers, use assessment tools and meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line-of-business partners.
Ensure engagement in community activities to demonstrate community involvement and support, facilitate Bank branding and name recognition, and promote business development and staff recruitment.
Model and coach daily activities, including opportunity spotting and referrals, client relationship building, account opening, lending, outbound business development, and lobby management.
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Manage day-to-day banking center operations and execute strategic and tactical plans to ensure sound operational performance and effective audit results.
Resolve client concerns proactively in a timely, professional, and positive manner.
Maintain accountability for banking center security and ensure compliance with the bank’s security program, policies, and procedures.
Ensure regular and effective communication with banking center team members and regional leadership.
Support continuous team improvement and engagement through documented observational and trend-based coaching sessions.
Identify and recruit talent to build a highly effective team.
Model and champion the Bank’s standards for exceptional customer service and its values and mission.
Demonstrate integrity, trustworthiness, and professionalism, and exercise discretion and judgment in performing essential job functions.
Complete essential training timely and maintain good punctuality and attendance.
Maintain banking center operational standards and ensure compliance with internal controls, operational procedures, and risk management.
Adhere to all Bank policies, procedures, and guidelines.