AVP & Banking Center Manager - Pikesville

WesBanco Bank, Inc.•Pikesville, MD

9d•$80,000 - $85,000

About The Position

The AVP & Banking Center Manager leads relationship-building efforts and the efficient operation of a full-service banking center. The role is responsible for employee engagement, staff training and development, excellent customer service, and the location’s sales and service initiatives. The manager proactively meets with customers at the banking center and at customer locations, works with business partners to serve existing and prospective customers, and spends significant time on outside sales, prospecting business and retail customers, and developing relationships with centers of influence. The manager may be assigned to more than one office and participates in community service opportunities. The manager oversees banking-center operations and ensures compliance with established policies, procedures, and security measures. The role includes supervising, coaching, and developing staff; supporting hiring and recruitment; managing sales performance and operational controls; and representing the bank in the community. The position requires maintaining proficiency in banking policies and regulations and completing assigned compliance training.

Requirements

High school diploma required.
Supervisory or proven leadership experience required.
Banking, cash handling, sales, and customer service experience, or an equivalent combination of at least two years of related experience.
Must be available to work all hours of operations.
Ability to lift and carry up to 25 pounds.
Ability to generate new financial relationships through outbound calling, outside business development, and referral-network building.
Ability to interact effectively with retail and commercial customers and communicate concepts, ideas, and product information clearly verbally and in writing.
Strong organizational skills, ability to multitask, and flexibility.
Extensive product knowledge appropriate to the expected level of selling and cross-selling.
Ability to read and interpret business periodicals, technical procedures, and government regulations; write reports and business correspondence; produce manuals; and present information effectively.
Ability to follow detailed written or oral instructions and address problems involving concrete variables in standardized situations.
Must acquire and maintain proficiency in bank policies and procedures, comply with applicable laws and regulations, and complete assigned compliance training in a timely manner.
Nationwide Mortgage Licensing System (NMLS) registration required within thirty days of hire.

Nice To Haves

Bachelor’s degree preferred.
Proficient in Microsoft 365 preferred.
Strong consumer lending skills preferred.
Solid understanding of small-business lending preferred, including preliminary review of financial statements, tax returns, and other financial and business information.

Responsibilities

Lead employee engagement and foster a positive, supportive work environment with recognition for strong performance.
Lead relationship-building efforts and the efficient operation of the banking center.
Provide excellent customer service, assess clients’ financial needs, recommend appropriate products, and resolve service issues professionally.
Direct sales and service initiatives and consistently meet or exceed goals for loans, deposits, referrals, and profitability.
Promote sales and cross-selling; coach and train staff and monitor individual and team performance against goals.
Develop small-business banking opportunities through calls, originations, and referrals, and contribute to consumer production and growth.
Conduct outside sales and prospecting with business and retail customers and centers of influence; promote bank products and services in the community.
Work with internal business partners to serve existing and prospective customers and build effective working relationships.
Set priorities, delegate work, communicate banking-center goals, and ensure sales and staff meetings are held.
Recruit, interview, assist with hiring, train, coach, evaluate, and develop banking-center staff; address complaints and resolve problems.
Prepare performance evaluations and recommend salary increases and promotions as appropriate.
Oversee banking-center operations, including audits, reports, control accounts, branch cash levels, cash items, and over/short controls.
Ensure staff follow bank policies and procedures, applicable regulations, and prescribed security controls; protect confidential employee and customer information.
Represent the bank at local service clubs, community groups, civic organizations, and nonprofit organizations.
Answer incoming telephone calls and perform additional duties that support the banking center.
Obtain and maintain required NMLS registration within thirty days of hire.

Benefits

Annual wage range of $80,000–$85,000, with eligibility for incentives and bonuses.
22 days of paid time off.
5 days of short-term disability.
11 annual paid holidays and 1 floating holiday.
Medical insurance.
Dental insurance.
Vision insurance.
Health Care Flexible Spending Account.
Dependent Care Flexible Spending Account.
Transportation Fringe Benefit Plan.
Group Life insurance.
Long-Term Disability.
Optional Life insurance.
Access to voluntary benefit products, including Cancer, Term and Universal Life, Accident, Short-Term Disability, and Critical Illness policies, plus other ancillary products.
401(k) with employee match.