AVP & Banking Center Manager - Pikesville

WesBanco Bank•Baltimore, MD

About The Position

The AVP & Banking Center Manager leads relationship-building, sales and service initiatives, and efficient operations for a full-service banking center. The manager fosters a positive, motivating work environment and ensures staff are trained and developed to deliver excellent customer service. The role includes assessing customer financial needs, making appropriate recommendations, meeting with customers at the branch or their locations, and working with business partners to serve existing and prospective customers. Significant time is devoted to outside sales, prospecting business and retail customers, building referral relationships, and participating in community service. The manager may be assigned to more than one office. The position oversees banking-center operations and ensures compliance with established policies, procedures, security measures, and applicable regulations. It directs and develops staff, including recruitment, hiring support, training, coaching, performance evaluation, and work assignment. The manager is accountable for achieving sales, service, profitability, and operational objectives, while representing the bank in the community and maintaining confidentiality of employee and customer information.

Requirements

High school diploma required.
Supervisory or proven leadership experience required.
Banking, cash-handling, sales, and customer-service experience, or an equivalent combination of at least two years of related experience.
Acquire and maintain proficiency in bank policies and procedures and comply with applicable laws, rules, and regulations.
Complete assigned compliance training in a timely manner.
Extensive product knowledge appropriate to the position's selling and cross-selling expectations.
Strong organizational skills, ability to multitask, and flexibility.
Proven ability to generate financial relationships through outbound calling, outside business development, and referral-network building.
Ability to build positive business relationships with retail and commercial customers and communicate concepts, ideas, and product information clearly, verbally and in writing.
Ability to read and interpret general business periodicals, technical procedures, and government regulations.
Ability to write reports and business correspondence and produce manuals.
Ability to present information effectively and respond to questions from associates, clients, customers, and the public.
Ability to follow detailed written or oral instructions and solve problems involving concrete variables in standardized situations.
Ability to lift and carry up to 25 pounds.
Availability to work all hours of operation.
Obtain Nationwide Mortgage Licensing System (NMLS) registration within 30 days of hire.

Nice To Haves

Proficient in Microsoft 365.
Ability to use technological resources effectively for meetings, coaching, and training.
Proficient knowledge of banking software and digital services across delivery channels.
Strong consumer-lending skills.
Solid understanding of small-business lending, including preliminary review of financial statements, tax returns, and other financial and business information.
Bachelor's degree preferred.

Responsibilities

Model the Bank's Mission, Vision, and Pledge and deliver excellent customer service.
Assess clients' financial needs and recommend appropriate products or services.
Meet and exceed banking-center sales goals for loans, deposits, partner referrals, and profitability.
Promote a sales culture and coach and train staff to sell and cross-sell products and meet individual and team goals.
Communicate banking-center goals, monitor performance, adjust individual goals, and initiate sales promotions as needed.
Develop small-business banking opportunities through calls, originations, and referrals.
Contribute to consumer production and growth and achieve budgeted results.
Set priorities, delegate responsibilities, and follow through on assigned activities.
Promote the Bank's products and services in the community.
Oversee banking-center operations, including audits and reports, control accounts, branch cash levels, cash items, and over/short controls.
Participate in recruiting and selection, and train, coach, and develop staff.
Conduct sales and staff meetings as directed and keep staff informed.
Communicate job expectations, evaluate performance, provide coaching and counseling, and prepare performance evaluations; recommend salary increases and promotions as appropriate.
Represent the Bank at local service clubs, community groups, and civic or nonprofit organizations.
Serve customers and prospective customers by explaining banking products and professionally resolving problems and issues.
Build effective working relationships with internal business partners and provide constructive peer feedback when appropriate.
Use sound judgment and follow established guidelines and procedures, seeking assistance when needed.
Maintain security controls and educate staff on policies and procedures to ensure adherence.
Protect confidential employee and customer information.
Support customer service by answering incoming calls and performing other duties assigned to support the banking center.
Direct, coordinate, and evaluate banking-center staff; plan, assign, and direct work; and address employee performance, complaints, and problems.
Recruit, interview, and assist with hiring employees; reward or discipline employees in accordance with policies and applicable laws.

Benefits

22 days of paid time off (PTO).
5 days of short-term disability (STD).
11 annual paid holidays and 1 floating holiday.
Medical insurance.
Dental insurance.
Vision insurance.
Health Care Flexible Spending Account.
Dependent Care Flexible Spending Account.
Transportation Fringe Benefit Plan.
Group life insurance.
Long-term disability.
Optional life insurance.
Access to voluntary benefits, including cancer, term and universal life, accident, short-term disability, and critical illness policies, plus other ancillary benefit products.
401(k) with employee match.
Eligible for incentives and bonuses.