AVP Banking Center Manager (Branch Manager)

Bank OZK•Fort Worth, TX

About The Position

The AVP Banking Center Manager is responsible for effectively and enthusiastically managing a banking center, providing leadership, and setting high levels of accountability for team members. The manager cultivates positive working relationships with peers, business partners, customers, and the community, and provides business-development leadership and management while modeling exceptional customer service. The role oversees banking-center employees and day-to-day operations, supports growth by retaining, developing, and attracting clients, and ensures sound operational performance, effective audit results, security, and compliance with bank policies and procedures. The manager also coaches and develops the team, resolves customer concerns, and represents the bank in community activities. Bank OZK describes itself as an industry leader in financial services with more than 120 years in banking. Its benefits include PTO, 401(k) matching, health, dental, vision, and pet insurance, along with special perks and discounts.

Requirements

Bachelor’s degree or commensurate work experience.
At least 2 years of retail client service and/or business-development experience.
Proven achievement of business-growth goals and financial targets.
Experience managing, leading, and coaching professionals.
Comprehensive knowledge of bank products, services, and regulations.
Valid driver’s license and good driving record.
NMLS, or successful completion of the NMLS process within 30 days of hire.
Knowledge of retail bank products and services, bank regulations and operating standards, and business-development techniques in a retail environment.
Ability to focus on quality, profitability, and efficiency while pursuing business growth; think strategically and translate goals into detailed daily execution; and plan and organize effectively in a dynamic environment.
Ability to manage, lead, and train team members; provide excellent customer service with a helpful, friendly, approachable, enthusiastic, and professional disposition; and communicate effectively verbally and in writing.
Ability to work as a team-oriented leader in a changing environment; use critical thinking and maintain accurate, efficient, detail-oriented productivity; maintain confidentiality; and follow policy, procedure, safety, and security requirements.
Skill in identifying client needs to develop and grow business.
Skill in using computers and Microsoft Office applications necessary to perform essential job functions.
Ability to operate customary equipment and technology used in a business environment, with or without accommodation.

Nice To Haves

At least 1 year of business-development management or leadership experience is strongly preferred.

Responsibilities

Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.
Lead and engage associates in daily huddles to support relationship-building activities.
Generate growth that supports the bank’s goals by retaining, growing, and attracting clients.
Cultivate professional customer relationships, identify needs, make appropriate recommendations, and submit referrals to banking-center team members or line-of-business partners.
Ensure engagement in community activities to demonstrate community involvement, support bank branding and name recognition, and promote business development and staff recruitment.
Model and coach activities including opportunity spotting and referrals, client relationship building, account opening, lending, outbound business development, and lobby management.
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Manage banking-center operations and execute strategic and tactical plans to ensure sound operational performance and effective audit results.
Resolve client concerns proactively, promptly, professionally, and positively.
Maintain accountability for banking-center security and ensure compliance with the bank’s security program, policies, and procedures.
Communicate regularly and effectively with banking-center team members and regional leadership.
Support continuous team improvement and engagement through documented observational and trend-based coaching sessions.
Identify and recruit talent to build an effective team.
Model and champion the bank’s customer-service standards, values, and mission.
Demonstrate integrity, trustworthiness, and professionalism, and exercise discretion and judgment in performing essential functions.
Complete required training on time and maintain good punctuality and attendance.
Maintain operational standards and compliance with internal controls, procedures, risk-management requirements, and bank policies, procedures, and guidelines.