AVP Banking Center Manager (Branch Manager)

Bank OZK•Asheboro, NC

About The Position

The AVP Banking Center Manager is responsible for managing the banking center, providing leadership, setting high levels of accountability, and delivering exceptional customer service. The role cultivates positive relationships with peers, business partners, customers, and the community, while leading business development and managing the center’s daily operations. The manager oversees branch staff, including hiring, training, performance management, and career development. They lead relationship-building activities, grow and retain client relationships, develop business, coach team members, and support community engagement. The role also ensures accurate transactions, effective operational and audit performance, banking center security, compliance with policies and controls, and timely resolution of client concerns. The position requires strategic execution of business goals, effective team leadership and communication, sound judgment, professionalism, and accountability for operational standards and risk management. Applicants must be able to work in the United States without current or future employer sponsorship.

Requirements

Bachelor’s degree or commensurate work experience.
At least 2 years of retail client service and/or business development experience.
Proven achievement of business growth goals and financial targets.
Experience managing, leading, and coaching professionals.
Comprehensive knowledge of bank products, services, and regulations.
Valid driver’s license and good driving record.
NMLS required.
Knowledge of retail bank products and services, bank regulations and operational standards, and retail business development techniques.
Ability to focus on quality, profitability, efficiency, and business growth; translate strategic goals into detailed execution; and plan and organize effectively.
Ability to manage, lead, train, and inspire team members in a changing environment.
Excellent customer service disposition and effective verbal and written communication skills.
Critical thinking, attention to detail, accurate and efficient productivity, and the ability to maintain confidentiality and follow policies and safety and security procedures.
Skill in identifying client needs to develop and grow business, and in using computers and Microsoft Office applications necessary for the job.
Ability to operate customary equipment and technology used in a business environment, with or without accommodation.

Nice To Haves

At least 1 year of business development management or leadership experience is strongly preferred.

Responsibilities

Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.
Lead and engage associates in daily huddles to support relationship-building activities.
Generate growth that supports the bank’s goals by retaining, growing, and attracting clients.
Build customer relationships, assess customer needs, make recommendations, and submit referrals to banking center team members or line-of-business partners.
Ensure engagement in community activities that support community involvement, Bank branding, business development, and staff recruitment.
Model and coach opportunity spotting, referrals, client relationship building, account opening, lending, outbound business development, and lobby management.
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Manage daily banking center operations and execute plans to ensure sound operational performance and effective audit results.
Resolve client concerns in a timely, professional, and positive manner.
Maintain accountability for banking center security and ensure compliance with the bank’s security program, policies, and procedures.
Communicate regularly and effectively with banking center team members and regional leadership.
Improve team performance and engagement through documented observational and trend-based coaching sessions.
Identify and recruit talent to build an effective team.
Model and champion the Bank’s standards for exceptional customer service and its values and mission.
Exercise discretion and judgment, complete required training on time, and maintain punctuality and attendance.
Maintain operational standards and ensure compliance with internal controls, procedures, risk management, and Bank policies, procedures, and guidelines.