AVP Banking Center Manager (Branch Manager)

Bank OZK•Bradenton, FL

About The Position

The AVP Banking Center Manager is responsible for managing and leading a banking center, establishing accountability for team members, and maintaining positive relationships with colleagues, business partners, customers, and the community. The role provides business development leadership and management while modeling exceptional customer service. The manager oversees staff and daily banking center operations, develops the team through coaching and training, and executes strategic and tactical plans to support business growth, sound operational performance, security, and effective audit results. The position also promotes community involvement, ensures compliance with bank policies and procedures, and exercises discretion and judgment in performing its duties.

Requirements

Bachelor’s degree or commensurate work experience.
At least 2 years of retail client service and/or business development experience.
Proven achievement of business growth goals and financial targets.
Experience managing, leading, and coaching professionals.
Comprehensive knowledge of bank products, services, and regulations.
Valid driver’s license and good driving record.
NMLS, or successful completion of the NMLS process within 30 days of hire.
Knowledge of retail bank products and services, bank regulations and procedures, and business development techniques in a retail environment.
Ability to focus on quality, profitability, efficiency, and business growth; translate goals into day-to-day execution; and lead, manage, and train team members.
Ability to plan and organize effectively, provide excellent customer service, communicate effectively verbally and in writing, and thrive in a changing environment.
Ability to think critically, work accurately with attention to detail, maintain confidentiality, and follow policies and safety and security procedures.
Skill in identifying client needs and using computers and Microsoft Office applications necessary for the role.
Ability to operate customary business equipment and technology, with or without accommodation.

Nice To Haves

At least 1 year of business development management or leadership experience.

Responsibilities

Manage branch staff, including supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.
Lead daily team huddles to support relationship-building activities.
Generate business growth by retaining, growing, and attracting clients.
Build professional customer relationships, assess client needs, make appropriate recommendations, and submit referrals to banking center team members or line-of-business partners.
Promote community involvement to support the bank’s presence, business development, and staff recruitment.
Model and coach opportunity spotting, referrals, relationship building, account opening, lending, outbound business development, and lobby management.
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Manage daily banking center operations and execute plans to support operational performance and effective audit results.
Resolve client concerns in a timely, professional, and positive manner.
Maintain banking center security and ensure compliance with security policies and procedures.
Communicate regularly with banking center team members and regional leadership.
Improve team performance and engagement through documented observational and trend-based coaching.
Identify and recruit talent to build an effective team.
Model the bank’s standards for customer service, values, and mission.
Maintain integrity, trustworthiness, professionalism, punctuality, and attendance.
Complete required training on time and maintain operational standards, internal controls, procedures, and risk management compliance.
Adhere to all bank policies, procedures, and guidelines.