Billing Analyst Jobs

About The Position

Requirements

• Bachelor’s degree or additional relevant experience.
• At least 3 years of billing experience.
• Ability to maintain and update billing systems and billing processes.
• Self-motivated, with strong time-management skills.
• Detail-oriented, with computational accuracy and strong personal integrity.
• Excellent written and verbal communication, active listening, and comprehension skills.
• Comfort working in a technically focused, rapidly changing organization and customer environment.
• Strong individual-contributor, organizational, and communication skills.
• Ability to collaborate across departments.
• Ownership mentality for the role and projects.
• Track record of meeting deadlines while managing multiple projects.
• Proficiency in Microsoft Excel, including pivot tables and VLOOKUP tables.
• Able to work independently and collaboratively and approach work in a self-directed manner.

Responsibilities

• Maintain the billing system daily and help ensure its efficient and effective operation.
• Assist with monthly billing closes.
• Process onboarding orders, verify that data syncs accurately from CT systems to the billing system, and apply manual charges when needed.
• Refine and improve onboarding processes in Salesforce and the billing system.
• Process MACDs and apply manual charges as required.
• Process catalog service conversions, verify product and pricing accuracy, and coordinate with other departments as needed.
• Process offboarding and location billing account terminations.
• Process contract renewals, apply updated charges as directed by inside sales, and maintain contract details in Salesforce.
• Work with DEV to implement Customer Pricing Override entries to correct syncing or quoting issues.
• Attend cross-functional meetings as needed.
• Provide project-based or ad hoc reporting.
• Assist with provisioning and billing system integration projects.
• Assist with the billing vendor relationship and escalate system issues to the vendor for resolution.
• Assist with process documentation.
• Help resolve customer disputes and issues while balancing customer experience with CallTower’s financial health.
• Provide billing system navigation, information, and interpretation assistance to other departments.
• Analyze and update monthly billing procedures.
• Back up the Billing Manager as needed.

Benefits

• Annual market compensation evaluation.
• Medical plans (HDHP and PPO options), with 85% employer-paid premiums.
• Dental and vision coverage.
• PTO accrual starting on day one.
• 100% 401(k) match on the first 4%.
• Paid parental leave.
• Employer-paid life insurance, LTD, EAP, telehealth, and Gym Pass.