Senior Application Analyst - Epic Professional Billing

UHS•King of Prussia, PA

About The Position

The Senior Application Analyst – Epic Professional Billing performs advanced implementation activities for UHS information applications across UHS-owned facilities. The role coordinates implementation planning, design, testing, training, go-live, and support; performs hands-on application configuration and testing; monitors facility issues after go-live and oversees their resolution; and coordinates team assignments to meet deadlines and maintain progress. The analyst works with users, vendors, and information systems staff to develop system specifications and design solutions, oversees testing and documentation, provides training and project support, and helps safeguard UHS assets through appropriate controls. The role also supports application maintenance and upgrades, resolves support tickets, follows service-level and change-management policies, and provides scheduled on-call support. Additional duties include mentoring and guiding team members, preparing reports, participating in interviews and performance evaluations as needed, and keeping management informed.

Requirements

Five or more years of information systems experience in an acute care or ambulatory, multi-facility setting.
Working knowledge of information system application design, development, implementation, enhancement, and support methods and practices.
Comprehensive working knowledge of clinical and/or appropriate operational application analysis, design, build, deployment, modification, and troubleshooting techniques.
Ability to work with end users to determine software specifications, hardware requirements, and process-improvement workflows.
Ability to create system documentation, project plans, test scripts, and education materials.
Working knowledge of project management methodology and information systems standards, change control, quality, and system performance methods and metrics.
General familiarity with end-user business practices, concepts, and terminology sufficient to support the clinical and/or appropriate operational applications.
Ability to transfer knowledge and mentor team members.
Excellent written and verbal communication skills.
Healthcare and application knowledge required.
Epic certification in Professional Billing/Claims.

Nice To Haves

Registered Nurse, clinical, or operational experience in the Epic module supported.
Project management experience.

Responsibilities

Meet regularly with users, vendors, and information systems staff to develop or modify system specifications.
Provide advanced application design solutions and prepare appropriate documentation.
Supervise development of test data, system testing, and documentation throughout the application development life cycle.
Perform quality assurance on application functionality.
Research and resolve implementation-related Customer Support Center tickets.
Follow UHS project management standards and ensure adherence to work plans, reporting serious deviations to management.
Oversee user training in application operating procedures.
Provide support and project direction to UHS entities as needed.
Recommend and implement controls and procedures to protect UHS assets from intentional or inadvertent modification, disclosure, or destruction.
Research and resolve Customer Support Center tickets, including those related to major application upgrades.
Follow UHS Service Level and Change Management Policies.
Provide on-call support as scheduled.
Maintain regular communications with the user community.
Train analysts in the performance of their duties as required.
Provide technical support and guidance to team members as required.
Maintain Service Excellence principles.
Prepare and promptly submit routine and special reports.
Interview applicants for vacant positions as needed.
Contribute to performance evaluations of less experienced staff members as needed.
Keep management informed of activities, needs, and problems.
Perform other tasks as required by management.