Senior Applications Systems Analyst - Registration and Billing

Dartmouth-Hitchcock Health•Lebanon, NH

17d

About The Position

The Senior Applications Systems Analyst works on the Epic Business Systems Professional Billing Team. At the direction of the Manager, the analyst collaborates with departments and independently defines, troubleshoots, and solves software and system analysis assignments using established techniques. The role applies advanced systems analysis ability, integrity, and innovation to organizational needs. The position is responsible for building and maintaining the Epic Professional Billing (PB) application and providing technical support to billing and financial operations groups and other end users. The analyst develops build and support proficiencies to provide backup support for Epic Hospital Billing (HB) and its users, and assists with information system initiatives across billing operations. The analyst works with the Manager on work plans and assists with recruiting, developing, and supervising non-senior team members. The ideal candidate has Epic Professional Billing/Single Billing Office (PB/SBO) certification; PB Claims certification is a plus. The analyst should be able to explain system-design and issue-investigation concepts without actively consulting the system or documentation, and make technology understandable to analysts, end users, and organizational leadership. Strong leadership, interpersonal, communication, and organizational skills are desired. Evening, weekend, or on-call availability may be needed. The analyst collaborates on application availability and issue resolution, supports system analysis and testing, evaluates system and process improvements, leads significant application projects, assists with application security and management, investigates issues with end users, develops application functionality and workflows, and trains team members and new employees. The position participates in an on-call rotation and may perform project work outside regular hours, including weekends and holidays.

Requirements

Bachelor’s degree with five years of relevant work experience, or equivalent, preferred.
Self-directed and flexible, with strong organizational, analytical, and self-motivational skills.
Strong verbal, written, and listening skills to communicate effectively with peers, supervisors, and internal customers.
Attention to detail and dependability.
Ability to make decisions independently while working in a team environment to support the department.
Ability to manage fluctuating workloads while meeting deadlines.
For applicable positions, hold vendor application certification or proficiency, or earn it within 12 months of hire, and maintain it according to vendor requirements.
Must be available for evening, weekend, or on-call hours if needed by the department.

Nice To Haves

Epic Professional Billing/Single Billing Office (PB/SBO) certification.
Epic PB Claims certification.
Strong leadership, interpersonal, communication, and organizational skills.
Project management skills.

Responsibilities

Collaborate with business analysts, project leads, and IT teams to ensure service availability, prompt issue resolution, and viable solutions consistent with organizational practices; maintain project tracking information.
Understand the technical aspects of applications as well as operational details, workflows, and how applications are used in the department.
Perform analysis and testing in support of new or upgraded vendor and in-house systems and special projects.
Participate in developing and evaluating system-design and process-improvement projects, and recommend operational improvements.
Lead significant application projects with minimal oversight; organize work to solve technical problems and present solutions to operational and IT teams.
Assist departments with application system management and develop a system to ensure effective maintenance of application security.
Work with end users to analyze, troubleshoot, and resolve problems; develop application functionality, improve workflows, and understand application use and integrations with other DH systems.
Provide training and assistance to team members and new department employees.
Participate in an on-call rotation and perform project work that may occur off hours, on weekends, or on holidays.
Perform other duties as required or assigned.
Build and maintain the Epic Professional Billing application and provide technical support to billing and financial operational groups and other end users.
Develop build and support proficiencies to back up Epic Hospital Billing and assist with other information system initiatives within billing operations.
Work with the Manager to develop work plans and assist with recruitment, technical development, and supervision of non-senior team members.