Senior Applications Analyst - Billing

Zillow

8d•$123,700 - $207,900•Remote

About The Position

The Senior Specialist, Information Systems leverages deep expertise in enterprise platforms and cross-functional collaboration to design, configure, and optimize technology solutions that support Zillow’s critical business operations. Operating with a high degree of autonomy, this role solves complex, ambiguous systems challenges, improves end-to-end workflows, and serves as a trusted partner and subject matter expert to stakeholders across the organization. The role leads the design, configuration, and enhancement of enterprise systems and integrations; translates business requirements into scalable technical solutions; troubleshoots complex application and data-flow issues; and establishes standards and reusable configurations. It also plans and executes system changes, releases, and upgrades, analyzes system usage and performance, and mentors peers and partner teams on system capabilities and operational procedures.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Administration, or a related field, or an equivalent combination of education and experience.
8+ years of experience in information systems, enterprise applications, or a related technology role supporting business-critical platforms.
Experience designing, configuring, and supporting complex enterprise applications or platforms, such as HR, finance, CRM, ITSM, or similar systems, in a fast-paced environment.
Experience collaborating with cross-functional stakeholders to gather requirements, prioritize enhancements, and deliver system changes from concept through implementation.
Experience analyzing system issues and data flows to develop remediation plans, process improvements, or automation opportunities.

Responsibilities

Lead the design, configuration, and enhancement of enterprise systems and integrations to improve reliability, data quality, and usability for business stakeholders.
Partner with product, engineering, and functional teams to translate business requirements into scalable technical solutions, documenting designs, configurations, and impact.
Drive complex troubleshooting and root-cause analysis across applications, integrations, and data flows, implementing corrective and preventive actions to minimize disruption.
Develop and maintain standards, guidelines, and reusable configurations for information systems, advocating for best practices, security, and compliance.
Plan and execute system changes, releases, and upgrades, including test planning, coordination with cross-functional teams, and post-implementation validation.
Analyze usage patterns, performance metrics, and stakeholder feedback to identify opportunities for process automation, workflow optimization, and feature improvements.
Mentor peers and partner teams on system capabilities, configuration options, and operational procedures, contributing to knowledge sharing and continuous improvement.