Senior Billing Analyst
About The Position
ServiceTitan is seeking an experienced, detail-oriented Senior Billing Analyst to help manage and optimize end-to-end billing operations. The role supports billing, payments, and contract management for ServiceTitan and affiliate products. It partners with teams across Sales, Legal, Revenue Operations, Onboarding, Support, Success, and AR/Collections to manage client accounts, establish billing, track contract data, and resolve customer billing issues. The analyst participates in recurring automated billing and complex manual invoicing, reviews contract terms and billing data, helps resolve disputes and past-due balances, and serves as an escalation point for billing issues. The role also supports month-end close, revenue accounting, financial audits, billing system testing and implementation, workflow automation, process improvements, and billing-related reporting. The position requires a bachelor’s degree in a relevant field or equivalent experience, along with 4–6+ years of billing, accounts receivable, or billing-operations experience. The company offers flexible time off, learning and development opportunities, health and wellness benefits, and support for employees at different stages of life. U.S. base salary ranges are $76,900–$115,300 for Zone 1 locations and $71,800–$107,800 for Zone 2 locations. International compensation varies by location. The total compensation package also includes an annual bonus, equity, and benefits.
Requirements
- Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent experience.
- 4–6+ years of billing, accounts receivable, or billing-operations experience.
- Deep understanding of contract management, order-to-cash processes, sales tax, basic revenue recognition (ASC 606), and accounts receivable principles.
- Proficiency with Microsoft Excel.
- Ability to meet deadlines and multitask in a fast-paced environment.
- Strong written and oral communication skills.
- Detail-oriented, collaborative approach and ability to work with employees, management, and external agencies at all levels.
Nice To Haves
- Experience in a B2B SaaS, technology, or high-volume environment.
- Experience with Salesforce.
Responsibilities
- Participate in recurring automated customer billing and complex manual invoicing, ensuring accurate pricing, usage calculations, and delivery schedules.
- Partner with internal teams to manage client accounts, establish billing, track contract data, and address customer billing issues.
- Review contract terms and verify billing and Salesforce data for accuracy before signing.
- Work with Collections specialists to resolve billing disputes, issue approved credit and debit memos, and accelerate collection of past-due accounts.
- Serve as an escalation point for customer billing issues and conduct root-cause analysis of recurring discrepancies.
- Support internal teams with escalations and reconciliations to resolve billing issues.
- Assist with billing-related month-end close and partner with Revenue Accounting to support revenue recognition in accordance with US GAAP.
- Maintain clear documentation and audit trails and support internal and external financial audits.
- Identify workflow gaps and bottlenecks, and lead initiatives to automate manual tasks and scale billing infrastructure.
- Participate in billing software user acceptance testing, billing system implementation projects, and system rule updates.
- Lead efforts to streamline billing processes across entities.
- Assist with billing-related reporting and ad hoc requests.
Benefits
- Flexible time off.
- Learning and development opportunities, comprehensive onboarding, leadership training, programs, and events.
- Recognition through Bonusly and peer-nominated awards.
- Company-paid medical, dental, and vision insurance, including 100% employer-paid options and 90% dependent coverage.
- Flexible spending account (FSA) and health savings account (HSA).
- 401(k) match.
- Telehealth options, including One Medical memberships.
- Parental leave and support.
- Up to $20,000 in fertility services, including IUI and IVF.
- Surrogacy and adoption reimbursement.
- On-demand maternity support through Maven Maternity.
- Free breast milk shipping through Maven Milk.
- Pet insurance.
- Legal advisory services.
- Financial planning tools.
- Annual bonus and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
