Senior Billing Analyst

VHB • Springfield, MA

3d • $75,000 - $115,000 • Hybrid

About The Position

VHB is seeking an experienced, detail-oriented Senior Billing Analyst for its New England Regional Finance team. The role owns complex billing and accounts receivable activities that support the financial success of VHB’s engineering projects and client relationships. The analyst serves as a trusted advisor to Project Managers, Finance leadership, clients, and internal partners, applying expertise to manage complex billing requirements, resolve escalated account matters, strengthen collections outcomes, and turn receivables data into useful insights.

This is a hybrid position, ideally based in a VHB Massachusetts office in Boston, Springfield, Watertown, or Worcester. Candidates seeking a hybrid arrangement from another VHB office in New England may also be considered. The position requires advanced billing and receivables experience, strong analytical and communication skills, and advanced Excel proficiency. A bachelor’s degree in a relevant field is preferred, though equivalent relevant experience will be considered. The full-time annual base salary range is $75,000–$105,000 in Springfield, $80,000–$110,000 in Worcester, and $82,000–$115,000 in Watertown or Boston. Eligible employees may also receive incentive compensation, spot bonuses, and merit-based increases, along with VHB’s benefits package.

Requirements

• At least 4 years of experience in billing, accounts receivable, collections, accounting, finance operations, or a related field.
• Advanced Excel skills, including formulas, VLOOKUP/XLOOKUP functions, PivotTables, data analysis, and reporting.
• Advanced proficiency with ERP or accounting systems.
• Ability to independently manage complex billing and accounts receivable activities while balancing deadlines and priorities.
• Strong judgment, diplomacy, and issue-resolution skills, particularly with sensitive client matters or collection challenges.
• Exceptional attention to detail and commitment to accuracy, quality, and compliance.
• Advanced analytical and problem-solving capabilities, including identifying trends, assessing financial risk, and recommending practical solutions.
• Strong interpersonal, customer-service, and relationship-management skills.
• Clear, professional written and verbal communication with clients, Project Managers, senior leaders, vendors, and Finance partners.
• Ability to take ownership, exercise sound discretion, and proactively advance billing and collection objectives.
• Collaborative leadership approach, including the ability to mentor colleagues and contribute to a positive Finance team.
• Bachelor’s degree in Accounting, Finance, Business, Management, or a related field preferred; equivalent relevant experience will be considered.

Nice To Haves

• Experience managing complex billing and receivables in professional services, engineering, architecture, construction, or another project-based environment.
• Experience with Deltek Vision or Vantagepoint.
• Bachelor’s degree in Accounting, Finance, Business, Management, or a related field.

Responsibilities

• Prepare, review, and finalize complex client invoices according to contract terms, client requirements, and internal deadlines.
• Manage routine to highly complex project accounts, including billing exceptions, invoice revisions, credit/rebill activity, and escalated client concerns.
• Review contract compensation, billing methods, client requirements, and supporting documentation to ensure billing accuracy, completeness, and compliance.
• Partner with Project Managers and operational leaders to develop invoicing and collection strategies for complex or high-risk accounts.
• Monitor accounts receivable aging and analyze aging trends, dispute categories, delayed-payment drivers, write-off risks, and potential cash-flow impacts.
• Lead follow-up on outstanding receivables and escalated collection matters; support payment-plan and issue-resolution approaches as appropriate.
• Research and resolve complex billing, payment, subconsultant invoicing, and account-balance discrepancies with clients, Project Managers, vendors, and internal Finance partners.
• Apply payments, reconcile unapplied cash, and oversee account reconciliations, credit memos, adjustments, and other receivables activities.
• Maintain complete and accurate project financial records and billing support documentation, including timesheets, expense reports, subconsultant invoices, and client-required materials.
• Coordinate with subconsultants and vendors on accounts payable activities, including invoice review, coding, tracking, and reconciliation.
• Prepare billing, AR aging, collections, and trend analyses for Finance and operational leadership.
• Support internal controls, audit requests, policy adherence, and documentation standards related to billing and receivables.
• Identify and drive improvements to billing workflows, reporting, customer communication practices, and financial processes.
• Serve as a subject-matter resource for billing and AR practices; provide guidance, training, quality review, and mentorship to junior billing staff as needed.
• Support the Finance team and Project Managers with additional finance, contract, and project-related activities as needed.

Benefits

• Eligibility to participate in the VHB 401(k) plan.
• Medical, dental, vision, life, and disability insurance.
• Wellness programs.
• Tuition reimbursement.
• Recognition programs.
• Annual incentive compensation bonuses, spot bonuses, and merit-based salary increases may be available to eligible employees.
• Flexible, hybrid work environment.
• Learning and development supported by evolving tools and technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior