Billing Analyst

McKenney's Inc. • Atlanta, GA

6d

About The Position

The Billing Analyst works in a team environment, handling a high volume of service billing with a high degree of accuracy and supporting the Atlanta and Charlotte Building Services Division and its customers. The role coordinates billing documentation and information, submits invoices according to customer-specific requirements, monitors outstanding and aging invoices, and collaborates with customers and internal teams to resolve billing issues. The position also supports customer requests, maintains data using Salesforce and reporting tools, and reviews customer proposals and service maintenance contracts.

Requirements

• Three years of experience in a dispatch/customer service or accounting-related position.
• Experience with Microsoft Word, Excel, Outlook, and Adobe PDF.
• High school diploma or GED.
• Detail-oriented, with strong organizational skills.
• Ability to prioritize work and manage multiple projects.
• Well-developed judgment.
• Positive attitude with customers, peers, and other McKenney’s team members.
• Strong interpersonal skills and desire to be a team player.
• Ability to use time productively, maximize efficiency, and meet challenging work goals.
• Commitment to accuracy and quality while meeting goals and deadlines.
• Ability to take on additional responsibilities and manage priorities with minimal guidance.
• Exceptional work ethic and commitment to company values and high standards of conduct.
• Excellent written and oral communication skills.
• Focus on continuous improvement, including proactively developing skills, capacity, knowledge, and performance.

Nice To Haves

• Two- or four-year college degree.
• Previous experience in the construction or building services industry.
• Four or more years of experience in construction accounting or related roles.
• Experience with Salesforce or other CRM programs.

Responsibilities

• Review service work order documentation and provide billing information to account managers for approval.
• Communicate with account managers and customers to request information needed to complete billing.
• Review unbilled reports and address outstanding issues to meet accounts receivable deadlines.
• Submit and send invoices to customers according to their specific billing requirements.
• Collaborate with customers, account managers, technicians, and other departments to resolve billing-related issues.
• Provide updates on billed invoices that are more than 30 days old.
• Lead monthly meetings with account managers to review, update, and follow up on aging invoices.
• Become a subject matter expert on specialty customer requirements, including customer-specific billing portals.
• Work with the account management team to support requests for billing documentation.
• Manage data and use reporting tools to identify and correct problems proactively.
• Support efforts to simplify and improve the customer experience.
• Use Salesforce to research customer details and work order information and update data as needed.
• Review, edit, and send customer proposals and service maintenance contracts.
• Manage membership of the BSD Correspondence mailbox.
• Perform other BSD Support Team duties as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED