Billing Analyst

Genesee & Wyoming Inc. • Mesa, AZ

9d

About The Position

At Genesee & Wyoming Inc. (G&W), the Analyst Billing is responsible for accurate and timely invoice production, revenue accuracy, rate application, pricing support, and resolution of billing issues for assigned railroads. Reporting to the Manager, Commercial Services, the role develops a strong understanding of railroad operations, customer commitments, and customer businesses. The Analyst collaborates across Commercial, Operations, and Finance and uses facts and data to protect revenue and make G&W easy to do business with.

The position requires adherence to safe work practices, rules, procedures, documented controls, and audit requirements. Employment requires a pre-employment physical, hearing, and vision medical review; the employee may be subject to federally mandated drug and alcohol testing, including pre-employment screening, and background screening covering conflicts of interest, criminal history, and motor vehicle driving history. The employee must live within 50 miles of the assigned location or be willing to relocate; relocation assistance is available.

Requirements

• Strong analytical, problem-solving, written and verbal communication, customer service, and organizational skills.
• Ability to complete detailed assignments with a high degree of accuracy, establish priorities, and manage multiple activities under restricted deadlines.
• Ability to understand railroad and customer operations and translate contracts, rates, and operating activity into accurate billing.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Bachelor's degree or equivalent relevant railroad, billing, or accounting experience is preferred.

Nice To Haves

• General accounting knowledge and experience with billing, data auditing and analysis, rate application, tariffs, contracts, or dispute resolution.
• Ability to learn Power BI, CRM, advanced analytics, and other data tools.
• Experience with RailConnect, TMS, Luminance Contract Management, D365, or comparable railroad billing, revenue systems, and contract management.

Responsibilities

• Manage the assigned railroad portfolio and ensure complete, accurate, and timely invoice production within established deadlines.
• Audit revenue transactions to confirm accurate capture of rates, charges, revenue, and expenses associated with railroad movements and services.
• Apply rates and prices to revenue transactions in accordance with customer commitments, contracts, tariffs, and railroad accounting rules and standards.
• Investigate unrated transactions, invoice discrepancies, and customer billing questions; use facts and data to identify root causes, make corrections within established authority, and coordinate resolution.
• Collaborate with Sales, Operations, Finance, customers, and other internal partners to ensure accurate source data, protect revenue, minimize expense exposure, and resolve issues promptly.
• Advise internal partners and recommend corrective action when waybill, equipment movement history, rate, or billing discrepancies are identified.
• Maintain assigned customer accounts, including investigation of payment discrepancies and support for dispute resolution.
• Support accurate pricing documents, rate tables, tariff information, contract renewals, and charge-code maintenance for assigned railroads.
• Assist with month-end revenue close, prepare supporting documentation, and complete required controls and reconciliations.
• Develop a strong understanding of assigned railroads, customer operations, contracts, and revenue processes to anticipate issues and provide useful information to customers and internal partners.
• Identify opportunities to improve billing accuracy, efficiency, controls, reporting, automation, and customer responsiveness.
• Follow safe work practices, rules, procedures, documented controls, and audit requirements; perform special projects and other duties as assigned.

Benefits

• Medical, dental, vision, and telehealth coverage
• Life insurance
• Optional accident, critical illness, hospital, identity theft, and life insurance coverages
• Flexible spending and health savings account plans
• Employee Assistance Program
• 401(k) Retirement Plan
• On-the-job training
• Paid time off
• Tuition reimbursement
• Relocation assistance

What This Job Offers

• Job Type: Full-time