Billing Analyst

Techtrueup•Lexington, KY

3d•$22 - $24•Hybrid

About The Position

The Billing Analyst I researches and corrects service-order and customer-account errors in CCS and maintains accurate, auditable billing records. The role processes daily reports, helps prepare monthly statistical reports, and coordinates pending service orders, including meter changes, removals, installations, new accounts, customer changes, and service turn-ons and turn-offs. The analyst reviews customer-account information to calculate and process billing corrections, including rebills and adjustments, and corrects or estimates usage to produce accurate bills. The position provides information about CCS accounts to internal and external customers, researches accounts and gathers documentation for responses to PSC complaints, and works with internal departments to investigate and resolve billing errors. The analyst maintains working knowledge of company electric and gas rates, rules, regulations, and billing information in CCS; works toward departmental goals and deadlines; and performs other assigned duties while complying with company policies and standards. This is a hybrid position based in Lexington, Kentucky, with an in-office schedule of Tuesday and Wednesday. The posting describes an initial duration of six or more months, with possible extensions, and lists hourly compensation in two places: $23–$24.30 and $22–$23.30.

Requirements

At least 2 years of experience in a financial or billing environment, or an equivalent year-for-year combination of education and experience.
Proficiency with PC word-processing and spreadsheet applications, including Excel.
Ability to analyze data and perform complicated rate calculations with multiple components.
Analytical and problem-solving skills.
Effective communication and organizational skills.
Ability to multitask, take ownership of problems, and resolve them.
Ability to work well as a team member, develop and manage internal relationships, and exercise professional judgment.
Ability to work with limited assistance and moderate supervision.
Ability to maintain a high degree of accuracy and timeliness; errors can result in incorrect bills being mailed to customers.

Nice To Haves

Associate’s degree in Business or a related field.
Experience using SAP/CCS.

Responsibilities

Research and correct errors on service orders and customer accounts in CCS.
Maintain accurate, auditable customer billing records in CCS.
Help prepare monthly statistical reports.
Process daily reports in a timely manner.
Coordinate completion of pending service orders, including meter changes, removals, installations, new accounts, customer changes, and service turn-ons and turn-offs.
Analyze customer account information to calculate and process billing corrections, including rebills and billing adjustments.
Correct or estimate usage as needed to render accurate bills.
Provide information necessary to explain CCS account information to internal and external customers.
Research accounts and obtain documentation to assist with company responses to PSC complaints.
Work with internal departments to research and correct identified billing errors.
Assume responsibilities assigned by the Team Leader to meet departmental goals and deadlines.
Maintain working knowledge of company rates, rules, and regulations for electric and gas service, and billing and account information in CCS.
Perform other assigned duties and comply with company policies and standards.