Epic Professional Billing Application Analyst

Abbott•Madison, WI

2d•$61,300 - $122,700•Hybrid

About The Position

The Epic Professional Billing Application Analyst works on business systems design, configuration, upgrades, and improvements for assigned technology platforms. Serving as a primary support contact for application end users, the analyst identifies and resolves issues affecting the application area and other application teams. The role assesses the impact of requested changes, builds and tests system changes, and identifies opportunities to improve platform performance and enable business processes and requirements. This is a hybrid position based in Madison, Wisconsin, with four days in the office and one day remote. The role may require work at night or on weekends as needed, travel between local Exact Sciences locations, and travel away from the work location approximately 5% of the time, potentially including overnight or weekend travel.

Requirements

Bachelor’s degree in a related field, or a high school diploma or GED and four years of relevant experience in lieu of a bachelor’s degree.
At least 3 years of experience developing or configuring technology solutions in an application analyst or project delivery role.
Demonstrated ability to understand industry best practices.
Strong computer skills, including internet navigation and email usage.
Proficiency in Microsoft Office programs.
Ability to perform the essential duties with or without accommodation.
Authorization to work in the United States without sponsorship.
Ability to work nights and/or weekends as needed.
Ability to work on a computer and phone simultaneously.
Ability to use a mobile device, tablet, or computer screen and perform typing for approximately 90% of a typical workday.
Ability and means to travel between local Exact Sciences locations.
Ability to travel 5% of working time away from the work location; travel may include overnight or weekend travel.

Nice To Haves

Experience configuring business systems software in life sciences, health care, or a related industry.
Certification in the Epic Professional Billing application.

Responsibilities

Design, configure, upgrade, and improve low-complexity business systems and applications using established processes and procedures.
Estimate and assess the impact of requested changes to assigned business systems or platforms.
Guide workflow design; configure and test system changes; and analyze technical issues.
Develop new processes and procedures with leadership and business teams.
Create and maintain technical and system documentation.
Contribute to peer design and code reviews.
Identify and resolve issues in the application area and issues affecting other application teams.
Coordinate with business systems stakeholders and software vendor implementation staff to align business needs with system changes.
Understand operational needs and proactively identify technology improvements to business workflows.
Help develop and document training, participate in training, and work with end users.
Troubleshoot problems and questions, provide regular status updates, and provide production support for issues entered into tracking systems.
Review project and issue status with project leadership.
Take ownership of work, complete tasks accurately and efficiently, and seek out or assist with additional tasks as needed.
Communicate clearly with project leadership, subject matter experts, and key stakeholders in a cross-functional, complex matrix environment.
Adapt to changing end-user needs, ambiguity, new information, and unexpected circumstances; persevere through obstacles and time pressures.
Learn new software applications as needed and apply analytical, problem-solving, organizational, and interpersonal skills.
Uphold company mission and values, support and comply with Quality Management System policies and procedures, and model inclusion-minded behavior.
Maintain regular and reliable attendance.
Work on a computer and phone simultaneously and use a mobile device, tablet, or computer screen and type for approximately 90% of a typical workday.
Travel between local Exact Sciences locations and travel away from the work location approximately 5% of the time.