Epic Professional Billing Application Analyst

Abbott•Madison, WI

1d•Hybrid

About The Position

At Abbott Cancer Diagnostics, the Epic Professional Billing Application Analyst supports the mission of advancing cancer detection and treatment guidance. The analyst works on business systems design, configuration, upgrades, and improvements for assigned technology platforms, serving as a primary support contact for application end users and helping resolve issues within the application area and across other application teams. The role assesses the impact of requested changes, configures and tests system changes, and identifies opportunities to improve platform performance and enable business processes. This hybrid position is based in Madison, Wisconsin, with four days in the office and one day remote. The analyst partners with business stakeholders, leadership, and software vendor implementation staff to align system changes with business needs. The role also includes documentation, training, end-user production support, troubleshooting, and project and issue status reviews. Travel is required for 5% of working time, and work may include nights or weekends as needed.

Requirements

Bachelor’s degree in a related field, or a high school diploma or GED plus 4 years of relevant experience in lieu of a bachelor’s degree.
At least 3 years of experience developing or configuring technology solutions in an application analyst or project delivery role.
Demonstrated ability to understand industry best practices.
Strong computer skills, including internet navigation and email usage.
Proficiency in Microsoft Office programs.
Ability to perform the essential duties with or without accommodation.
Authorization to work in the United States without sponsorship.
Strong problem-solving, analytical, organizational, interpersonal, and communication skills, with the ability to work in a cross-functional, complex matrix environment.
Ability to learn new software applications, adapt to change and ambiguity, persevere under pressure, and take ownership of work.

Nice To Haves

Experience configuring business systems software in life sciences, health care, or a related industry.
Certification in the Epic Professional Billing application.

Responsibilities

Design, configure, upgrade, and improve low-complexity business systems and applications using established processes and procedures.
Estimate and assess the impact of requested changes to assigned business systems or platforms.
Guide workflow design, configure and test system changes, and analyze technical issues.
Develop new processes and procedures in partnership with leadership and business teams.
Create and maintain technical and system documentation.
Contribute to peer design and code reviews.
Identify and resolve issues in the application area and issues affecting other application teams.
Liaise with business systems stakeholders and software vendor implementation staff to align business needs with system changes.
Develop an understanding of operational needs and identify opportunities to improve business workflows through technology.
Help develop and document trainings, participate in trainings, and work with end users.
Troubleshoot problems and questions, provide regular status updates, and provide production support for issues entered into issue tracking systems.
Review project and issue status with project leadership.
Take ownership of work, communicate clearly with project leadership, subject matter experts, and stakeholders, and adapt to changing business needs.
Uphold company mission and values, support Quality Management System policies and procedures, maintain reliable attendance, and model an inclusion mindset.
Work on a computer and phone simultaneously and use a mobile device, tablet, or computer screen and perform typing for approximately 90% of a typical workday.
Travel between local Exact Sciences locations and travel away from the work location 5% of working time, potentially including overnight or weekend travel.
Work nights and/or weekends as needed.