Senior IT Systems Analyst - Epic Professional Billing Claims / PB Claims

Ardent Health • Brentwood, TN

3d

About The Position

The Senior IT Systems Analyst is responsible for the development, configuration, continuous improvement, and support of hospital system applications, primarily Epic Professional Billing Claims. The analyst performs in-depth analysis of workflows, data, and technical documents associated with the application area, and designs, builds, tests, installs, and maintains related solutions.

The role translates Epic Revenue Cycle best practices—particularly Resolute Professional Billing Claims and Remittance—into application and technology designs. It also supports application upgrades, evaluates current processes against future-state goals, provides technical and functional support across the organization, and represents the application area in operational meetings. The analyst independently manages project tasks, leads testing efforts, mentors teammates, and participates in business continuity planning and after-hours on-call support.

Requirements

• Bachelor’s degree in a related field of study; additional years of experience may substitute for required education on a year-for-year basis.
• At least 4 years of experience in an applicable business area, such as Revenue Cycle, operational support, or IT systems support.
• Current Epic Resolute Claims and Remittance Administration certification.
• Knowledge of end-to-end revenue cycle and best practices.
• Experience with data analysis and report generation using Epic Slicer Dicer and Reporting Workbench.
• Ability to understand business issues and objectives and translate them into application solutions.
• Strong understanding of application technology and system design.
• Basic project management skills, including leading meetings, prioritizing, resolving conflicts, maintaining an issues list, and managing a project plan.
• Excellent oral and written communication skills.

Nice To Haves

• 3 years of experience working within Information Technology implementing and supporting applications.
• Experience working in a healthcare environment, with Epic Resolute Professional Billing, or in healthcare IT.
• Experience with regulatory reporting and regulatory requirements in the applicable clinical area.

Responsibilities

• Translate best practices in Epic Revenue Cycle, specifically Resolute Professional Billing Claims and Remittance, into application and technology designs.
• Analyze application release notes and technical specifications to identify impacts and opportunities; plan and execute new functionality in upgrades.
• Evaluate current-state processes and identify gaps relative to future-state goals for IT application utilization.
• Provide ongoing analysis and technical and functional support for systems throughout the organization.
• Independently manage assigned project tasks to meet timelines and proactively communicate risks, delays, and issues.
• Communicate clearly and concisely with internal and external customers, delivering difficult or sensitive information tactfully.
• Represent the application area in operational meetings at corporate, service line, and facility levels.
• Mentor teammates in application design and support.
• Lead testing efforts and ensure issues are identified, tracked, reported, and resolved in a timely manner.
• Participate in business continuity planning and assist with developing disaster recovery measures.
• Participate in an after-hours on-call rotation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior