Epic Systems Analyst - PB/Research

UNLV Medicine•Las Vegas, NV

8d•$77,000 - $92,000

About The Position

The Epic Systems Analyst is responsible for the design, configuration, and long-term maintenance of Epic modules, focusing on the intersection of Revenue Cycle and Clinical Research. The role connects technical system build with business operations to ensure Professional Billing and Research workflows are seamless, compliant, and efficient for end users. The analyst supports Epic Resolute Professional Billing, Claims, Accounts Receivable, and Research functionality, including configuration, build, testing, implementation, troubleshooting, reporting, and ongoing support. The role also participates in projects, upgrades, implementations, and optimization initiatives, and collaborates with operational leaders, end users, Epic, vendors, and technical teams. The analyst provides consultation, education, and training on Epic functionality and workflows, and maintains documentation and stakeholder communications.

Requirements

Prior experience as an Epic Systems Analyst, Applications Specialist, or equivalent Epic role.
High school diploma or GED equivalency required.
Three to five years of experience as an Epic Systems Analyst, applications specialist, or equivalent business experience in a Professional Billing environment.
Extensive working knowledge of Accounts Receivable and Epic Resolute.
Extensive knowledge of the Research module.
Strong understanding of upstream and downstream data sources to establish root causes of errors.
Good working knowledge and previous experience with Epic Resolute, Epic Research, business systems, collaborative computing tools, healthcare information management, general information architectures, systems integration, laws, and regulations.
Strong written and verbal communication skills.
Ability to work within critical deadlines, including occasionally working long hours and/or over the weekend during peak activity periods.
If not already certified, ability to obtain an approved Epic certification or proficiency within 3 months of hire; relevant areas include Resolute Professional Billing, Claims and Remittance, and/or Research.

Nice To Haves

Minimum of 2 years of specific experience within an Epic Professional Billing or Research Clinical Trials environment is preferred.
Bachelor’s degree in IT, Healthcare Administration, or a related field is preferred.

Responsibilities

Analyze, configure, build, test, implement, and support Epic Resolute Professional Billing, Claims, and Research modules.
Analyze business workflows, operational requirements, and system functionality to develop solutions and identify process improvements.
Troubleshoot complex Epic issues by analyzing workflows, configuration, data, interfaces, and upstream and downstream system dependencies.
Identify root causes, develop solutions, and escalate issues to the Epic Systems Manager, Technical Services, Epic, or other application experts when appropriate.
Participate in application projects, upgrades, implementations, and optimization initiatives, including requirements analysis, design, build, testing, validation, documentation, implementation, and post-go-live support.
Communicate project status, risks, issues, and recommendations to appropriate stakeholders.
Lead and implement application and workflow improvements, including configuration changes, workflow redesign, education, or project initiatives.
Maintain awareness of Epic functionality, emerging technologies, healthcare regulations, and industry practices.
Support Revenue Cycle application functionality and integrations, including Professional Billing, Claims, Accounts Receivable, and interfaces with clearinghouse, credit card, statement, collections, and other related vendors.
Develop and maintain Reporting Workbench reports and other application-based reporting functionality as needed.
Support and optimize Epic Research, including triaging issues and requests; building, modifying, and validating configuration and workflows; managing access and workflow requests; and coordinating enhancements.
Evaluate and prioritize Research application requests and determine appropriate solutions.
Participate in regular research coordination meetings and maintain knowledge of Epic Research features, releases, and upgrade functionality.
Collaborate with operational leaders, end users, Epic, vendors, and application support teams to define requirements, assess enhancement requests, coordinate solutions, and communicate across business and technical teams.
Maintain effective working relationships in a matrixed environment and respond to changing priorities, business requirements, procedures, and technology.
Provide consultation, education, and training to users, management, and stakeholders regarding Epic functionality, workflows, system changes, and appropriate application use.
Lead application meetings, workflow discussions, requirements sessions, and stakeholder meetings, and maintain supporting documentation.
Complete other duties and special assignments as requested.