Epic Systems Analyst - PB/Research

UNLV Medicine•Las Vegas, NV

About The Position

The Epic Systems Analyst designs, configures, and maintains Epic modules, focusing on the intersection of Revenue Cycle and Clinical Research. The role connects technical system build with business operations to ensure Professional Billing and Research workflows are seamless, compliant, and efficient for end users. The analyst provides application analysis, configuration, build, testing, implementation, and ongoing support for Epic Resolute Professional Billing, Claims, and Research modules. The position also supports Revenue Cycle functionality and integrations, including Accounts Receivable and related vendor interfaces, and develops application-based reporting as needed. The role supports and optimizes Epic Research applications by triaging requests, maintaining research configuration and workflows, managing access requests, and coordinating enhancements with internal and external stakeholders. It participates in projects, upgrades, implementations, and optimization initiatives, and communicates project status, risks, issues, and recommendations. The analyst collaborates with operational leaders, end users, Epic, vendors, and application support teams; leads requirements and workflow discussions; provides consultation, education, and training; and maintains supporting documentation. The position may require occasional long hours or weekend work during peak activity periods, and its physical requirements may include extended standing, sitting, or walking, repetitive tasks, working with challenging patients and clients, and lifting up to 25 pounds.

Requirements

Prior experience as an Epic Systems Analyst, Applications Specialist, or in an equivalent Epic role.
High school diploma or GED equivalency required.
Three to five years of experience as an Epic Systems Analyst, applications specialist, or equivalent business experience in a Professional Billing environment.
Extensive working knowledge of Accounts Receivable and Epic Resolute.
Extensive knowledge of the Research module.
Strong understanding of upstream and downstream data sources to establish root causes of errors.
Ability to work within critical deadlines.
Strong written and verbal communication skills.
If not already certified, must obtain an approved Epic certification or proficiency within three months of hire; listed areas include Resolute Professional Billing, Claims and Remittance, and/or Research.
Ability to occasionally work long hours and/or weekends during peak activity periods.
May need to work a special schedule, including evenings and weekends.
May need to stand, sit, and/or walk for extended periods; perform repetitive tasks; work with challenging patients and clients; and lift up to 25 pounds.

Nice To Haves

At least two years of specific experience within an Epic Professional Billing or Research Clinical Trials environment is preferred.
Bachelor’s degree in IT, Healthcare Administration, or a related field is preferred.
Good working knowledge and previous experience with Epic Resolute, Epic Research, business systems, collaborative computing tools, healthcare information management, general information architectures, systems integration, laws, and regulations.

Responsibilities

Analyze, configure, build, test, implement, and support Epic Resolute Professional Billing, Claims, and Research modules.
Analyze business workflows, operational requirements, and system functionality to develop solutions and identify optimization and process-improvement opportunities.
Troubleshoot complex Epic application issues by analyzing workflows, configuration, data, interfaces, and upstream and downstream system dependencies; identify root causes, develop solutions, and escalate issues as appropriate.
Participate in application projects, upgrades, implementations, and optimization initiatives, including requirements analysis, design, build, testing, validation, documentation, implementation, and post-go-live support.
Communicate project status, risks, issues, and recommendations to appropriate stakeholders.
Evaluate business needs and implement application and workflow improvements through configuration changes, workflow redesign, education, or larger project initiatives.
Maintain awareness of Epic functionality, emerging technologies, healthcare regulations, and industry practices to identify improvement opportunities.
Support Revenue Cycle functionality and integrations, including Professional Billing, Claims, Accounts Receivable, and interfaces with clearinghouse, credit card, statement, collections, and other related vendors.
Develop and maintain Reporting Workbench reports and other application-based reporting functionality as needed.
Provide Epic Research application support and optimization, including triaging issues and requests; building, modifying, and validating configuration and workflows; managing access and workflow requests; and coordinating enhancements.
Evaluate and prioritize Research application requests and determine appropriate solutions, from configuration changes to larger projects.
Participate in regular research coordination meetings and maintain knowledge of Epic Research features, releases, and upgrades.
Collaborate with operational leaders, end users, Epic, vendors, and application support teams to define requirements, evaluate enhancement requests, coordinate integrated solutions, and support communication across business and technical teams.
Maintain effective working relationships and communicate effectively in a matrixed environment while responding to changing priorities, requirements, procedures, and technology.
Provide consultation, education, and training to users, management, and stakeholders on Epic functionality, workflows, system changes, and appropriate application use.
Lead application meetings, workflow discussions, requirements sessions, and stakeholder meetings, and maintain supporting documentation.
Complete other duties and special assignments as requested.