Billing Analyst
About The Position
The Billing Analyst is responsible for daily maintenance of the billing system and for accurately capturing and applying charges to customer services. The role works with the Billing Manager to maintain the billing system and ensure client bills are accurate and timely each month, while supporting a positive client experience when billing disputes arise. It requires attention to detail and the ability to work across multiple systems and departments. The Billing Analyst handles onboarding and offboarding billing activities, monthly bill closes, service conversions, contract renewals, manual charges, and billing-related system updates. The role also supports reporting, system integration projects, vendor relationships, process documentation, customer issue resolution, and billing process improvement. The position requires independent work as well as cross-functional collaboration, and provides backup for the Billing Manager as needed.
Requirements
- Bachelor’s degree or additional relevant experience.
- At least 3 years of billing experience.
- Ability to maintain and update billing systems and billing processes.
- Self-motivated, with strong time-management skills.
- Detail-oriented, with computational accuracy and strong personal integrity.
- Excellent written and verbal communication, active listening, and comprehension skills.
- Comfort working in a technically focused, rapidly changing organization and customer environment.
- Strong individual-contributor, organizational, and communication skills.
- Ability to collaborate across departments.
- Ownership mentality for the role and projects.
- Track record of meeting deadlines while managing multiple projects.
- Proficiency in Microsoft Excel, including pivot tables and VLOOKUP tables.
- Able to work independently and collaboratively and approach work in a self-directed manner.
Responsibilities
- Maintain the billing system daily and help ensure its efficient and effective operation.
- Assist with monthly billing closes.
- Process onboarding orders, verify that data syncs accurately from CT systems to the billing system, and apply manual charges when needed.
- Refine and improve onboarding processes in Salesforce and the billing system.
- Process MACDs and apply manual charges as required.
- Process catalog service conversions, verify product and pricing accuracy, and coordinate with other departments as needed.
- Process offboarding and location billing account terminations.
- Process contract renewals, apply updated charges as directed by inside sales, and maintain contract details in Salesforce.
- Work with DEV to implement Customer Pricing Override entries to correct syncing or quoting issues.
- Attend cross-functional meetings as needed.
- Provide project-based or ad hoc reporting.
- Assist with provisioning and billing system integration projects.
- Assist with the billing vendor relationship and escalate system issues to the vendor for resolution.
- Assist with process documentation.
- Help resolve customer disputes and issues while balancing customer experience with CallTower’s financial health.
- Provide billing system navigation, information, and interpretation assistance to other departments.
- Analyze and update monthly billing procedures.
- Back up the Billing Manager as needed.
Benefits
- Annual market compensation evaluation.
- Medical plans (HDHP and PPO options), with 85% employer-paid premiums.
- Dental and vision coverage.
- PTO accrual starting on day one.
- 100% 401(k) match on the first 4%.
- Paid parental leave.
- Employer-paid life insurance, LTD, EAP, telehealth, and Gym Pass.
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What This Job Offers
Job Type
Full-time
