Billing Analyst

Ogletree Deakins•Greenville, SC

About The Position

The Billing Analyst supports the firm’s billing teams and provides coverage for Billing Attorneys when their assigned Billing Specialists are on leave or no longer with the firm, until a permanent assignment is determined. The role handles complex billing work, including large reversal projects that require in-depth research and troubleshooting, and helps train new employees and billing teams on specialized billing arrangements. The analyst uses knowledge of the Aderant database and Immigration and L&E billing to suggest process improvements and assist with testing, coverage, and implementation. The position serves as a resource to billing teams and collaborates with Financial Operations to support effective billing and customer service for internal and external clients. The role performs full-cycle Immigration and L&E billing at a limited capacity, including reviewing time entries, processing edits and transfers, and preparing and posting final bills for the monthly billing cycle. It also supports month-end close, manages complex billing inquiries and tickets, creates training materials, and mentors Billing Specialists and Business Coordinators. The position requires strong organization, attention to detail, technology skills, and the ability to communicate effectively in a fast-paced, high-pressure environment.

Requirements

Six or more years of law firm billing experience.
Ability to work effectively in a high-pressure, fast-paced environment.
Ability to communicate clearly and directly with internal and external contacts at all levels.
Strong technology skills, including proficiency with the MS Office Suite and the ability to leverage technology in work processes.
Highly organized and detail-oriented.

Nice To Haves

Four-year undergraduate degree in Finance, Accounting, or a related field, or equivalent work experience.
Experience in a global law firm or professional services environment.
Experience with Aderant or similar billing software.

Responsibilities

Perform full-cycle Immigration and L&E billing at a limited capacity, including reviewing time entries, processing edits and transfers, and preparing and posting final bills for the monthly billing cycle.
Provide coverage for offices when a Billing Specialist or Business Coordinator is on leave or no longer with the firm.
Lead large special projects for the billing team, including large reversal projects requiring research and complex troubleshooting.
Research and resolve difficult billing rejections.
Contact attorneys when prebills have not been submitted by the deadline.
Coach and mentor others on difficult client agreements.
Create billing-process training materials for attorneys and practice assistants.
Manage complex Quest and Senior Box tickets and ensure timely responses to attorney and client questions and inquiries.
Host small-group, hands-on training sessions and deliver training on policies and procedures within the analyst’s area of expertise.
Recommend improvements to billing processes, training needs, and resources to managers.
Mentor and assist in training and developing Billing Specialists and Business Coordinators.
Support month-end close by processing overflow returned prebills to ensure bills are processed.
Model positive and professional behavior and encourage the team to do the same.
Maintain accurate and up-to-date billing materials posted on OD Connect.
Perform other duties as assigned.