Billing Analyst

Whittier Trust Company•Reno, NV

3d•$75,000 - $90,000

About The Position

Whittier Trust is hiring a Billing Analyst to support the daily administration of client fee billing across its book of business. The role ensures fees are established, calculated, and collected accurately and on time, and requires attention to detail, strong reconciliation skills, and coordination with advisors, custodians, internal teams, and Compliance. The specialist also supports audit responses by providing organized, accurate documentation. Responsibilities include setting up accounts and portfolios under appropriate fee arrangements, maintaining fee schedules according to client agreements and internal procedures, reviewing calculations, reconciling custodian and internal fee amounts, investigating discrepancies, and confirming sufficient cash before fee collection. The role coordinates cash movements with outside custodians, tracks transfers, responds to fee inquiries, and produces recurring and ad hoc reports. It also maintains process documentation, supports audits, answers advisor and relationship manager questions, assists with month-end and quarter-end billing cycles, and contributes to special projects and process improvements. The posting seeks a candidate with a bachelor's degree, strong Microsoft Office skills, communication and organizational abilities, general office administration or clerical experience, attention to detail, basic mathematical aptitude, and a desire to learn and grow. An industry certification is advantageous but not essential. The role calls for strong people skills, client service focus, integrity, a diligent work ethic, effective time management, and the ability to travel by airplane with a valid driver's license. The stated base salary range is $75,000–$90,000 annually. The posting describes a competitive compensation package that may include performance or annual bonuses, incentive pay, and equity, as well as medical, dental and vision coverage, a 401(k), life insurance, paid time off, and a wellness program.

Requirements

Bachelor’s degree from an accredited four-year university.
Superior skills and experience with Microsoft Office, especially Word, Excel, and PowerPoint.
Excellent written and oral communication skills.
Superior organizational skills and the ability to multitask, prioritize projects, and manage competing deadlines.
General office administration and clerical experience.
Excellent attention to detail and the ability to exercise independent judgment.
Aptitude for basic mathematical calculations, including fee and percentage-based calculations.
Ability to learn new processes and programs and desire to grow with the company.
Strong people skills and a client-service focus.
High integrity and a diligent work ethic; team- and people-oriented.
Highly organized, with good time management skills and meticulous attention to detail.
Valid driver's license and ability to travel by airplane.

Nice To Haves

Industry certification is an advantage but not essential.
Willingness to continue education.

Responsibilities

Add new accounts and portfolios to appropriate fee arrangements, ensuring each has a fee schedule or documented waiver.
Create, modify, and maintain fee schedules and billing arrangements in accordance with client agreements and internal procedures.
Identify fee setup issues and coordinate timely corrections with appropriate teams.
Review fee calculations before billing for accuracy and consistency with established arrangements.
Reconcile amounts billed by or received from outside custodians against internally calculated fees; investigate and resolve discrepancies.
Reconcile posted fees against expected amounts and research exceptions, reversals, and manual adjustments.
Run balance and cash availability reports to confirm sufficient funds before collecting fees.
Coordinate cash movements and fee transfers with outside custodians, track pending transfers, and follow up on completion.
Respond to custodian fee inquiries and discrepancies.
Generate and distribute recurring and ad hoc fee reports for internal stakeholders and advisors.
Identify and resolve data quality issues affecting fee setup, calculations, and reporting, escalating as appropriate.
Maintain documentation of fee processing procedures, exceptions, and resolutions.
Work with Compliance to respond to audit requests; gather supporting documentation and help research audit inquiries and fee processing issues.
Respond to advisor and relationship manager questions regarding client fees.
Support month-end and quarter-end billing cycles.
Assist with Fee Unit special projects and process improvement initiatives.
Perform other fee-related duties as assigned.

Benefits

Competitive compensation package including base salary.
Performance bonus, annual bonus, or incentive pay may apply depending on the role.
Equity consideration or equity may apply depending on the role.
Medical coverage.
Dental coverage.
Vision coverage.
401(k).
Life insurance.
Paid time off.
Wellness Program.