Beverage Manager Jobs

About The Position

Requirements

• High school diploma or GED and 3 years of experience in food and beverage, culinary, or a related professional area; or a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of experience in food and beverage, culinary, or a related professional area.

Responsibilities

• Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
• Supervise daily food and beverage shift operations and ensure compliance with policies, standards, and procedures.
• Support and supervise an effective monthly self-inspection program.
• Operate department equipment as necessary and report malfunctions.
• Supervise staffing levels to meet guest-service, operational, and financial objectives.
• Encourage trust, respect, and cooperation among team members.
• Develop goals and plans to prioritize, organize, and accomplish work.
• Communicate areas needing attention to staff and follow up to ensure understanding.
• Coordinate cleaning programs in food and beverage areas, identify trends, and recommend improvements.
• Follow the property-specific second effort and recovery plan.
• Remain available and approachable to team members and guests.
• Demonstrate knowledge of the brand-specific service culture.
• Provide service that exceeds expectations for customer satisfaction and retention.
• Model appropriate behaviors and positive guest relations.
• Manage daily operations to meet quality standards and customer expectations.
• Take proactive approaches to guest concerns.
• Review comment cards and guest satisfaction results with employees.
• Respond promptly to customer service department requests.
• Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
• Analyze information and evaluate results to select solutions and solve problems.
• Perform hourly job functions when necessary.
• Extend professionalism and courtesy to team members.
• Comprehend budgets, operating statements, and payroll progress reports.