Food & Beverage Assistant Manager

PENN Entertainment • Washington, PA

23h

About The Position

The Food & Beverage Assistant Manager supervises the designated Food & Beverage outlet and manages its daily operations during an assigned shift. The role supports operational goals and performance and profit objectives, helps ensure effective staffing and guest satisfaction, and assists with budget, cost-control, inventory, service, and administrative activities. The position also promotes superior customer service, ensures team members follow service standards, and supports compliance with applicable gaming laws, regulations, and company requirements. The role requires working all shifts, including nights, weekends, and holidays, as business needs dictate.

Requirements

• Associate degree in a related field and two years of Food & Beverage experience, or an equivalent combination of education and experience.
• At least two years of previous supervisory experience.
• Excellent written and verbal communication skills; fluency and literacy in English.
• Ability to maintain confidentiality and professionalism.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to write reports and business correspondence.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
• Ability to work collaboratively and communicate effectively with team members at all organizational levels.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
• Ability to maintain a high energy level and take a proactive, strategic approach to issues.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Responsibilities

• Supervise the designated Food & Beverage outlet and manage the overall daily operations of an assigned shift.
• Support, administer, and manage operational goals and monitor performance and profit objectives.
• Create efficient schedules that maintain labor costs, meet staffing objectives, and achieve guest satisfaction.
• Assist with the department budget process by providing recommendations, ensure compliance with budget initiatives, and report concerns to the manager.
• Promote and demonstrate superior customer service in accordance with department and company standards and programs.
• Ensure customer service standards are followed by team members, address issues as they arise, and help achieve department customer service goals.
• Maintain knowledge of and enforce applicable gaming laws and regulations for the Food & Beverage department.
• Assist with maintaining and developing food-service procedures and inspect menu items for customer satisfaction.
• Assist the Food & Beverage Outlet Manager in ensuring efficient, sanitary, and pleasant service for guests.
• Help maintain cost-control methods and procedures by monitoring pars and inventory.
• Assist the Food & Beverage Manager with assigned administrative duties.
• Ensure regulatory compliance within the area of authority and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.

Benefits

• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off is earned according to local policy and increases with length of employment.
• Wellness programs designed to support financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree