Food & Beverage Assistant Manager

Hollywood Casino at Toledo • Toledo, OH

1d

About The Position

The Food & Beverage Assistant Manager supervises a designated F&B outlet and manages its daily operations during an assigned shift. The role supports operational goals and monitors performance and profit objectives, while ensuring efficient staffing, labor-cost control, and guest satisfaction. It assists with departmental budgeting, food-service procedures, menu inspections, cost controls, inventory, and administrative duties. The position promotes superior customer service, enforces applicable gaming laws and regulations, ensures regulatory compliance, and maintains confidentiality. Supervisory duties include supporting staff development, training, recognition, performance feedback, staffing recommendations, scheduling, and workflow management.

Requirements

• Associate degree (A.A.) in a related field, two years of Food and Beverage experience, or an equivalent combination of education and experience.
• At least two years of previous supervisory experience.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to write reports and business correspondence.
• Ability to perform arithmetic with whole numbers, common fractions, and decimals, compute rates, ratios, and percentages, and draw and interpret bar graphs.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.

Responsibilities

• Supervise the designated Food & Beverage outlet and manage its daily operations during an assigned shift.
• Support operational goals and monitor performance and profit objectives.
• Create effective and efficient schedules while controlling labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Assist with the departmental budget process, provide recommendations, ensure compliance with budget initiatives, and report budget concerns to the manager.
• Promote superior customer service and ensure team members follow customer-service standards; address service issues and work toward department customer-service goals.
• Know and enforce gaming laws and regulations applicable to the responsible Food & Beverage functions and duties.
• Assist with maintaining and developing food-service procedures and inspect menu items for customer satisfaction.
• Assist the F&B Outlet Manager in ensuring efficient, sanitary, and pleasant service for guests.
• Help maintain cost-control methods and procedures by monitoring pars and inventory.
• Assist the Food & Beverage Manager with assigned administrative duties.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.
• Support staff development and training programs and rewards and recognition programs to maximize employee engagement.
• Evaluate team members and provide constructive performance feedback.
• Recommend staffing, including interviewing and hiring, and scheduling plans, assignments, and direction of work to meet business needs.
• Manage work procedures and expedite workflow.
• Recommend employee performance actions, including discipline, coaching, and counseling.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree