Food & Beverage Assistant Manager

AccorHotel • Chicago, IL

2d • $65,000 - $70,000

About The Position

The Food & Beverage Assistant Manager supports the dining experience at Fairmont Chicago, Millennium Park, helping deliver exceptional operating results, develop a thriving team, and ensure guest satisfaction. The role oversees service, reservations, guest feedback, daily operations, labor resources, training, and compliance with company, property, and departmental standards. The assistant manager works independently to support smooth operations and collaborates closely with the culinary team and management.

Requirements

• High school diploma or equivalent required.
• Ability to perform and oversee nightly audits, balance daily revenue, and post corrections.
• Ability to handle guest complaints professionally and diplomatically during periods of minimal staffing.
• Ability to work independently and make critical decisions without upper management onsite.
• Strong knowledge of hotel operations, including Front Desk, Concierge, Bell, and Guest Services, as well as front desk protocol and service to high-profile guests.
• Strong knowledge of property management systems such as Opera and SynXis.
• Strong verbal and written communication skills in English.
• Ability to remain observant, respond quickly, multitask, and handle stressful situations.
• Working knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
• Ability to stand and walk throughout the shift; frequently lift and carry up to 30 pounds; occasionally kneel, push, pull, and lift; and twist, tow (push or pull), reach, bend, climb, and carry objects as needed.
• Must be legally eligible to work in the United States.

Nice To Haves

• Bachelor’s degree preferred.
• One to two years of experience in a leadership role, or equivalent, preferred.

Responsibilities

• Deliver professional, friendly, and engaging guest service while maintaining high service standards.
• Engage with guests, coordinate and follow up on special requests, and address complaints promptly and professionally.
• Manage guest profiles and special-request information using OpenTable or host software.
• Balance operational, administrative, and colleague needs.
• Maintain knowledge of company, property, and departmental policies and procedures.
• Manage the OpenTable reservation system and keep reservation and guest databases current.
• Share guest feedback about menu items and experiences with management.
• Work closely with the culinary team to support seamless service and a positive guest experience.
• Manage labor resources and scheduling in line with service standards.
• Ensure smooth day-to-day operations independently and in coordination with culinary operations.
• Manage waitlists, special events, and seating arrangements to maximize efficiency.
• Attend designated meetings and contribute insights.
• Assist with Silverware programming and obtain designated Avero reports.
• Participate in ongoing training and lead training opportunities for the Food & Beverage team.
• Develop training materials and operating procedures to maintain service standards.
• Engage team members and provide correction, coaching, and counseling when necessary.
• Ensure menus and operational practices comply with corporate standards.
• Perform and oversee nightly audit functions, including balancing daily revenue and posting corrections.

Benefits

• Exclusive discounts at Fairmont Chicago and Accor properties worldwide for employees and their families.
• Complimentary meals in the on-site employee cafeteria.
• Comprehensive medical and dental coverage.
• 401(k) plan.
• Direct deposit.
• Career development opportunities within Fairmont Chicago and beyond.
• Complimentary upgrades and extended stays, discounted stays across Fairmont and Raffles properties, and dining and wellness discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED