Food & Beverage Assistant Manager

Holiday Inn Club Vacations • Branson, MO

1d

About The Position

The Food & Beverage Assistant Manager brings the brand promise to life across resort recreational amenities and outlets. This role serves as a guest advocate and key advisor to the Guest Engagement Senior Manager, Director, Senior Director, or General Manager, and leads resort activities, food and beverage, and retail outlet departments. Success is measured primarily through onsite and post-stay guest survey responses about the quality of amenity and guest-engagement offerings.

The assistant manager supports the daily operation of the golf course bar and quick-service restaurant, working alongside the team in food preparation, service, and guest support. The role also oversees food and beverage performance, team development, guest experience, budget execution, vendor partnerships, safety, and event coordination.

Requirements

• Demonstrated ability to anticipate, prevent, and solve complex problems and deliver results in a fast-paced setting.
• Professional verbal and written communication and presentation skills.
• Novice-level mastery of Microsoft Office products.
• High school diploma or GED equivalent required.
• Two years of customer-facing service or hospitality experience.

Nice To Haves

• Four-year college degree preferred.
• ServSafe certification preferred.
• Life Safety certification preferred.

Responsibilities

• Hire, train, coach, and schedule assigned team members.
• Develop performance development plans, evaluate team members, and provide active coaching to support performance growth and guest engagement.
• Analyze staffing, performance targets, and resource needs; assist with engagement plans, talent reviews, and succession planning.
• Use guest feedback to build relationships and improve guest satisfaction; ensure special needs and requests from guests, VIPs, and repeat visitors are fulfilled.
• Model and reinforce brand behaviors and standards, inspiring team members to deliver the branded guest experience while balancing budget goals with team and brand success.
• Assist with daily execution of activities and entertainment strategies and programs, and maintain consistent delivery of guest-engagement standards and immersive family experiences.
• Execute programs and policies that maintain a safe and secure environment for guests, team members, and resort assets in compliance with company policies and regulatory requirements.
• Maintain partnerships and compliance with third-party vendors, including contracts, performance standards, and inspections.
• Assist in developing departmental budgets and allocating resources to meet financial goals; operate departments within budget guidelines.
• Lead daily operations of the golf course bar and quick-service restaurant, including working alongside the team in food preparation, service, and guest support.
• Analyze menus, recipes, pricing, and sales trends to improve profitability, quality, and guest satisfaction.
• Manage food and beverage inventory processes, including ordering, receiving, storage, portion control, waste reduction, and food-cost targets.
• Supervise, coach, and develop food and beverage team members while ensuring compliance with food-safety standards, preparation procedures, cleanliness expectations, and operational goals.
• Coordinate catering and event planning, including menu selection, food preparation, staffing, setup, execution, and post-event follow-up.

Benefits

• Growth opportunities
• 401(k)
• Health, dental, and vision plans
• Employee Assistance Program (EAP)
• Paid time off
• IHG discounts and additional discounted employee benefits through the company Perks website
• Tuition reimbursement and continuing education courses
• Outstanding company culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED