Food & Beverage Assistant Manager

PENN Entertainment • Toledo, OH

19h

About The Position

The Food & Beverage Assistant Manager supervises an assigned food and beverage outlet and manages its daily operations during a designated shift. The role supports operational goals, monitors performance and profit objectives, creates schedules that balance staffing and labor costs, and contributes to budget planning and oversight. It promotes strong guest service, addresses service issues, supports food-service procedures and menu quality, and helps maintain efficient, sanitary, and pleasant service. The position also assists with inventory and cost controls, administrative duties, regulatory compliance, and the development and supervision of team members.

Requirements

• Associate degree (A.A.) in a related field, two years of Food and Beverage experience, or an equivalent combination of education and experience.
• Minimum two years of previous supervisory experience.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to write reports and business correspondence.
• Ability to perform arithmetic with whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime, as business needs dictate.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.

Responsibilities

• Supervise an assigned F&B outlet and manage the daily operations of a designated shift.
• Support operational goals and monitor performance and profit objectives.
• Create efficient schedules while maintaining labor costs, meeting staffing objectives, and supporting guest satisfaction.
• Assist with the department budget process, provide recommendations, ensure compliance with budget initiatives, and report budget concerns to the manager.
• Promote superior customer service, ensure team members follow service standards, address issues, and contribute to department customer-service goals.
• Know and enforce applicable gaming laws and regulations related to the Food & Beverage Department.
• Assist in maintaining and developing food-service procedures and inspect menu items to support customer satisfaction.
• Assist the F&B Outlet Manager in ensuring efficient, sanitary, and pleasant service for guests.
• Help maintain cost-control methods and procedures by monitoring pars and inventory.
• Assist the Food & Beverage Manager with assigned administrative duties.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain confidentiality in departmental and company matters.
• Oversee staff development and training programs and rewards and recognition programs to support employee engagement.
• Evaluate team members and provide constructive performance feedback.
• Recommend staffing actions, including interviewing and hiring, and scheduling plans and assignments to meet business needs.
• Manage work procedures and expedite workflow.
• Recommend employee performance actions, including discipline, coaching, and counseling.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree