Food & Beverage Manager

Delano • Miami Beach, FL

2d

About The Position

The Food & Beverage Manager oversees daily restaurant operations under the general guidance of the Restaurant General Manager, ensuring a seamless guest experience, high service standards, staff development, revenue growth, and operational efficiency. The position includes responsibility for team supervision, scheduling, inventory control, cost management, compliance with health and safety regulations, and effective communication with the kitchen and other departments. The manager is expected to foster a positive, team-oriented environment reflecting the brand’s values and service culture.

The role also develops and executes food and beverage marketing for Delano Miami Beach outlets, including Gigi Rigolatto, Mimi Kakushi, Rose Bar, and Café Delano. It coordinates campaigns and guest communications across email, social, paid media, reservation platforms, hotel and outlet listings, and on-property materials. The manager works with outlet and department leaders, creative and digital partners, vendors, and corporate teams; oversees approved marketing budgets and deliverables; and reports on campaign performance and business outcomes.

Requirements

• High school diploma or equivalent education.
• At least 5 years of leadership experience in restaurant operations, preferably in an upscale or luxury lifestyle hotel or restaurant.
• Strong knowledge of food and beverage service standards, guest relations, dining room operations, and team management.
• Proven ability to lead high-performing service teams while maintaining guest satisfaction and operational efficiency.
• Experience with restaurant reservation and POS systems.
• Excellent verbal and written communication skills in English.
• Ability to remain composed under pressure, multitask, and respond promptly to guest or team needs in a fast-paced environment.
• Ability to stand or walk for at least eight hours per shift and work varied hours, including evenings, weekends, and holidays.
• Observant, proactive, and able to make quick, effective decisions in high-pressure scenarios.
• Physical ability to twist, push or pull carts, reach, bend, climb stairs, and lift or carry items as needed.
• Ability to consistently push or lift items weighing 20 pounds or more.
• Strong understanding of federal, state, and local laws relating to labor, occupational safety and health, wage and hour compliance, and food service sanitation.
• Demonstrated strategic thinking and business awareness, with the ability to align daily operations with broader organizational goals.
• Maintain a neat, clean, and well-groomed appearance and follow department uniform guidelines.

Nice To Haves

• Bachelor’s degree in Hospitality Management or a related field.
• Experience in an upscale or luxury lifestyle hotel or restaurant environment.
• Knowledge of OpenTable, MICROS, or similar reservation and POS systems.
• Ability to speak additional languages.

Responsibilities

• Oversee daily restaurant operations to ensure a seamless guest experience and consistent service standards.
• Supervise and train staff, communicate direction to venue teams, and foster a positive, team-oriented environment.
• Drive revenue through effective sales strategies and maintain operational efficiency.
• Manage scheduling, inventory control, cost management, and compliance with health and safety regulations.
• Develop and execute the food and beverage marketing strategy for Gigi Rigolatto, Mimi Kakushi, Rose Bar, and Café Delano.
• Set marketing priorities with the Director of Marketing to drive reservations, repeat visits, and outlet revenue.
• Maintain a rolling F&B marketing calendar for seasonal menus, holidays, special events, and dining promotions.
• Coordinate campaign details, timing, and reservation availability with outlet leaders and Operations.
• Develop campaigns and content that reflect each outlet’s brand identity and audience, including local diners, hotel guests, members, and international visitors.
• Manage F&B email marketing through SevenRooms, monitor guest database growth, segment audiences, and maintain campaign schedules.
• Lead campaign planning across email, social, paid media, and reservation platforms; brief creative and digital partners and review content calendars.
• Verify campaign copy, offers, and booking links before publication.
• Keep menus, hours, offers, and reservation details accurate across guest touchpoints, including SevenRooms, outlet listings, the hotel website, and on-property collateral.
• Brief and oversee production of menus, signage, and other F&B marketing materials.
• Coordinate photography and video shoots with outlet teams and creative partners.
• Collaborate with F&B, Culinary, Operations, Sales, Revenue, and Membership to market dining experiences and support on-property activations.
• Identify relevant local partnerships and coordinate approved media and influencer visits with the Director of Marketing and PR agency.
• Lead weekly F&B marketing check-ins with outlet and operations leaders to review campaigns, content needs, and deadlines.
• Coordinate with corporate brand and marketing teams as needed.
• Report monthly on marketing performance, including database growth, email engagement, reservations, repeat visits, and attributable revenue where available.
• Use results, guest insights, and competitive activity to refine campaign priorities.
• Manage the approved F&B marketing budget and vendor deliverables.
• Support colleagues across departments to deliver exceptional guest service.
• Communicate effectively, listen to and understand requests, respond appropriately, and provide accurate information.
• Remain calm and alert during emergencies and make sound decisions in unusual or high-pressure situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED