Food & Beverage Manager - Soho House DTLA

Soho House & Co. • Los Angeles, CA

2d • $75,000 - $90,000

About The Position

At Soho House, the Food & Beverage Manager is responsible for service, quality control, and delivering a consistent food and beverage experience under the direction of the General Manager. The role manages daily, weekly, and monthly special projects and supports an optimal experience for members, guests, and staff.

The manager develops as a hospitality leader through leadership, P&L review, forecasting, interviewing and hiring, inventory management, purchasing, vendor relationships, and optimizing business standards. The role maximizes sales and revenue by building customer relationships, understanding customer needs, and identifying opportunities to improve efficiency and processes. It is also responsible for service standards, elevating the member and guest experience, hiring and training, and oversight of food and beverage staff scheduling.

Requirements

• At least 5 years of experience in a similar capacity.
• Detail-oriented, process-driven, and able to solve problems in high-volume, demanding, fast-paced environments.
• Experience with POS or alternative systems, OpenTable, Opera, or other hospitality technologies.
• Strong leadership and cross-functional communication skills, with the ability to lead a team in adopting efficient and effective service practices.
• Knowledge of food and beverage trends, best practices, and local health and safety compliance regulations.
• Ability to manage personnel and meet or exceed financial targets.
• Guest-oriented, service-minded, flexible, and proactive.

Responsibilities

• Manage operations with the General Manager to ensure strong service, staffing, member and guest experiences, and performance against profit budgets.
• Communicate and interact with members, guests, and staff to maintain excellent internal and external customer service.
• Partner with internal and external stakeholders to create and implement menus, train teams, purchase goods, and make continuous improvements.
• Identify customer needs and develop action plans to improve the experience and mitigate risk.
• Follow HR (People & Development) guidelines and support recruitment, retention, and training of high-performing employees.
• Establish targets, KPIs, schedules, policies, and procedures.
• Promote transparent communication, team awareness, ownership, accountability, motivation, and teamwork.
• Follow allergy procedures and maintain a clean, sanitary, healthy, and safe work environment in compliance with safety regulations.
• Prepare daily and weekly recaps covering shift matters such as service standards, allergy procedures, staffing, sales, profit, and solutions to mitigate future risk.
• Oversee service standards, food and beverage staff hiring and training, and staff scheduling.
• Review P&L, forecast, manage inventory and purchasing, and maintain vendor relationships.

Benefits

• Medical, dental, and vision benefits for full-time employees.
• Retirement fund with a 2% match for full-time employees.
• Sick days and vacation days for full-time employees.
• Career development opportunities domestically or internationally, and in managerial or technical roles.
• Mentoring, apprenticeship, local outreach, and sustainability opportunities through Soho Impact.
• Internally and externally run learning and development courses.
• Food and drink trips, training, and events through Cookhouse & House Tonic.
• Monthly team events, including fitness sessions, cinema screenings, and art classes.
• A substantial free team meal while on duty in Houses and Restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed