Back Office Medical Assistant Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Strong clinical skills and attention to detail.
• Effective communication and ability to build rapport with patients and team members.
• Proficiency with EHR systems and Microsoft Office Suite.
• Professionalism and discretion when handling sensitive patient concerns.
• Ability to prepare and administer Kenalog, Lidocaine, and Epinephrine injections.
• Ability to assist with minor surgical procedures and wound care using sterile techniques.
• Knowledge of infection-control and safety protocols, HIPAA, patient confidentiality, and universal precautions.
• Ability to collect and process laboratory specimens accurately.
• In-depth knowledge of medical terminology and dermatologic procedures, including Mohs, biopsies, excisions, and radiation; ability to provide patient instruction.
• Ability to multitask efficiently in a fast-paced clinical setting.

Nice To Haves

• Completion of an accredited Medical Assistant program.
• CMA, RMA, or equivalent certification.
• 1–2 years of clinical experience in a medical office.

Responsibilities

• Provide high-quality customer service and follow quality-control standards and company policies.
• Coordinate patient care according to physician instructions; escort patients to exam rooms and prepare them for examinations.
• Take patient histories, conduct and document intake, and explain procedures.
• Assist with dermatologic procedures, including biopsies, excisions, phototherapy, and cosmetic treatments, using sterile techniques.
• Support routine laboratory tests, such as skin scrapings and swabs, and collect and process specimens accurately.
• Apply topical treatments or dressings under provider supervision and assist with wound care and minor surgical procedures.
• Capture clinical photographs for documentation and comparison.
• Document patient care promptly and accurately in medical records; send prescriptions during visits and verify their accuracy with the provider.
• Sterilize instruments, maintain clean exam rooms, follow safety standards, and consistently apply infection-control protocols and universal precautions.
• Maintain pathology, AK, MOHS, and FBX logs; verify pathology-log information and keep cancer logs accurate and current.
• Stock exam rooms, monitor supplies, and notify managers when inventory is low; order and organize medical supplies.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Ask each patient for a Google review; educate patients about skin-care routines, post-procedure care, sunscreen use, treatment plans, and follow-up instructions; provide compassionate support to patients with chronic skin conditions or cancer.
• Greet and check in patients, verify personal and medical details, collect pertinent check-in information including the MIPS Questionnaire, and update the PA log with correct codes.
• Check prescriptions throughout the day and verify, highlight, and confirm accuracy.
• Schedule appointments and manage follow-up and procedure calendars.
• Handle calls, messages, Klara, and Tandem communications; respond to inquiries, including medication refills and general questions, and make timely outbound calls as needed.
• Process prior authorizations and communicate with insurance providers.
• Attend meetings and complete assigned training on time.
• Perform additional patient-care tasks to support providers.

Benefits

• Competitive salary and benefits
• Health insurance
• Dental insurance
• Vision insurance
• Ancillary insurance options
• 401(k) retirement savings
• Paid time off
• Professional development opportunities
• Supportive and fair work environment