Medical Assistant – Back Office

Family HealthCare Network•Hanford, CA

1d•$25 - $30

About The Position

The Medical Assistant – Back Office supports efficient patient flow and performs back-office patient-visit duties within their scope of practice. The role may require working at any FHCN location and, depending on assignment, performing PACE-related duties or maintaining and driving a mobile health unit. The position also involves following attendance policies and performing other duties as assigned.

Requirements

Proof of high school completion with a minimum overall GPA of 2.5 or GED completion with a minimum overall score of 162.5; a stronger GPA from a higher-level degree may be submitted instead.
Work-related skills above high-school completion, including written and verbal communication, computational and computer, mathematical, and technical skills; healthcare-related knowledge typically acquired through trade school, paraprofessional, or certificate training.
Two years of experience or successful completion of a medical assistant externship with Family HealthCare Network.
For Back Office Medical Assistants working in the PACE program, at least one year of documented experience working with frail or elderly people; this experience may also count toward the two-year experience requirement.
Ability to prepare complex documents in Microsoft Word, including tables, charts, and graphs.
Ability to use Microsoft Excel to review and compile data, including formulas, functions, and lookup tables.
Ability to create basic Microsoft PowerPoint presentations.
Medical Assistant certification is required; certification from a medical doctor will be considered.
Injection certification is required. Alternatively, a venipuncture, injection, and skin-test certificate may be completed as part of initial job-specific competencies.
Ability to compile information into effective written materials, including correspondence, reports, articles, or other documentation, and convey technical information to non-technical audiences.
Ability to meet the position’s physical demands, with reasonable accommodations where applicable.

Responsibilities

Support and monitor back-office patient flow, including preparing appointments, distributing patients, communicating wait times, scheduling appointments, following up on no-shows, and responding to messages and requests.
Understand general front-office workflows and provide front-office support when needed.
Review and update patients’ health records, including medication, medical, and surgical histories; obtain vital signs and patient data; initiate specialty-care referral follow-up; support dispensary functions; complete clinical forms; and communicate with the patient-care team.
Prepare instruments and procedure rooms, obtain consent, perform quality control of CLIA-waived screening equipment, conduct and document CLIA-waived screenings, perform injections and standing orders or clinical indicators, and collect, prepare, and label specimens.
Perform venipuncture procedures if certified.
Obtain medical-record releases, help ensure requests are processed, scan documents into the electronic health record, and document in the record according to policy and training.
Prepare and stock exam rooms and the lab, and monitor supplies.
Discard biohazard waste and sharps.
Test and clean sterilization equipment on the required weekly or monthly schedule and sterilize medical equipment.
When responsible for the mobile health unit, clean and restock it weekly, empty its septic tank, refuel it, drive it to designated locations, maintain vehicle and DMV logs, assist disabled passengers and children, report vehicle safety or maintenance issues, and cooperate with vehicle inspections.
When working in the PACE program, follow PACE policies, procedures, and regulations.
Adhere to the Attendance and Absenteeism Policy and be available to work at any FHCN location based on business needs.
Perform other duties as assigned.