Medical Assistant – Back Office

Family HealthCare Network•Ivanhoe, CA

1d•$25 - $30

About The Position

The Medical Assistant – Back Office supports efficient patient flow and performs back-office aspects of patient visits within the scope of practice. The role includes reviewing and updating patient health records, collecting vital signs and other patient data, coordinating referrals and prescription-related requests, completing clinical forms, and communicating with the patient care team. It also involves preparing rooms and instruments, performing CLIA-waived screenings and quality control, administering injections, carrying out standing orders, collecting and preparing specimens, and performing venipuncture when certified. The Medical Assistant processes medical record releases and requests, scans documents, documents in electronic health records, stocks exam rooms and labs, manages biohazard waste and sharps, and tests, cleans, and sterilizes equipment. Depending on assignment, the role may maintain and drive a mobile health unit, including cleaning, restocking, refueling, maintaining logs, assisting passengers, and reporting vehicle concerns. The position may work at any FHCN location according to business needs and performs other duties as assigned. Effective June 1, 2026, individuals hired into the role must meet the stated education, experience, and technical knowledge requirements. MA certification and injection certification are required, with the stated alternative certification pathway available as part of initial job-specific competencies.

Requirements

Effective June 1, 2026, have work-related skills beyond high school, including formal written and verbal communication, computational and computer, mathematical, and technical skills.
Effective June 1, 2026, provide proof of high school completion with a minimum overall GPA of 2.5 or GED completion with a minimum overall score of 162.5, and have health care-related knowledge frequently acquired through a trade school, paraprofessional, or certificate program. Proof of GPA from a higher-level degree may be provided in lieu of the high school diploma if that degree has a stronger GPA.
Effective June 1, 2026, have two years of experience or successful completion of a medical assistant externship with Family HealthCare Network.
For Back Office Medical Assistants working in the PACE program, have at least one year of documented experience working with the frail or elderly population; this experience may also count toward the two-year experience requirement.
Be able to prepare complex documents in Microsoft Word, including tables, charts, graphs, and other elements.
Be able to review and compile data in Microsoft Excel, including using formulas, functions, lookup tables, and other standard spreadsheet elements.
Be able to create basic presentations in Microsoft PowerPoint.
Have MA certification; MA certification from a medical doctor will be considered.
Have injection certification. Alternatively, a venipuncture, injection, and skin test certificate may be completed as part of the initial job-specific competencies.
Be able to compile information into effective written documentation, including correspondence, reports, or articles.
Effectively convey technical information to non-technical audiences.
Meet the physical demands of the role, including regularly standing or walking and using repetitive hand movements to type and grasp; frequently bending, twisting, squatting, climbing, kneeling, reaching above shoulder height, and lifting, carrying, pushing, or pulling items up to 10 pounds.

Responsibilities

Support and monitor patient flow in the back office, including preparing for appointments, distributing patients, communicating wait times, scheduling appointments, following up on no-shows, and supporting front-office workflows when needed.
Review patient health records and update clinical information, including medication, medical, and surgical histories.
Obtain vital signs and patient data.
Initiate follow-up for specialty care referrals and services according to policy.
Support dispensary functions, including prescription refill requests, medication logs, and pharmacy and patient phone calls.
Complete clinical forms required for patient visits, including patient assistance program, PM-160, and Staying Healthy Assessment forms.
Maintain communication within the patient care team.
Prepare instruments and procedure rooms, obtain required consent, perform quality control on CLIA-waived screening equipment, conduct and document screenings, administer injections, perform standing orders and clinical indicators, and collect, prepare, and label specimens.
Perform venipuncture procedures when venipuncture certified.
Obtain medical record releases, ensure medical record requests are processed, scan documents into the electronic health record, and document according to policy and training.
Prepare and stock exam rooms and labs and monitor supplies.
Discard biohazard waste and sharps.
Test and clean sterilization equipment on the required weekly or monthly schedule and sterilize medical equipment.
When assigned to the mobile health unit, clean and restock it weekly, empty its septic tank, refuel and drive the vehicle, maintain vehicle and DMV logs, assist disabled passengers and children, report vehicle safety or maintenance issues, and cooperate with vehicle inspections.
When functioning in the PACE program, follow PACE policies, procedures, and regulations.
Adhere to the Attendance and Absenteeism Policy.
Be able to report to and work at any FHCN location at the beginning of or during a shift based on business needs.
Perform other duties as assigned.