Medical Assistant – Back Office

Family HealthCare Network•Exeter, CA

1d•$25 - $30

About The Position

The Medical Assistant – Back Office supports efficient patient flow and performs various aspects of the back-office patient visit within their scope of practice. The role includes reviewing and updating patient health records, obtaining vital signs and patient data, coordinating referrals and dispensary-related functions, completing clinical forms, and communicating with the patient care team. The Medical Assistant prepares for and performs medical tests and procedures, including CLIA-waived screenings, injections, standing orders, specimen collection, and venipuncture when certified. The position also handles medical record releases and documentation, prepares and stocks exam rooms and labs, manages biohazard waste and sharps, and tests, cleans, and sterilizes equipment. The role may include maintaining and driving a mobile health unit, including cleaning, restocking, vehicle logs, and passenger assistance. The employee may work at any FHCN location as business needs require and performs other duties as assigned. Effective June 1, 2026, individuals hired into this role must meet the stated education, experience, and technical skill requirements. Required credentials include MA certification and injection certification, with an alternative certificate option described in the posting.

Requirements

Effective June 1, 2026, possess work-related skills above high-school completion, including written and verbal communication, computational, computer, mathematical, and technical skills.
Effective June 1, 2026, provide proof of high school completion with a minimum overall GPA of 2.5, or GED completion with a minimum overall score of 162.5, and have healthcare-related knowledge commonly acquired through a trade school, paraprofessional, or certificate program. A stronger GPA from a higher-level degree may be submitted in lieu of the high school diploma.
Effective June 1, 2026, have two years of experience or successfully complete a medical assistant externship with Family HealthCare Network.
For Back Office Medical Assistants working in the PACE program, have at least one year of documented experience working with the frail or elderly population; this experience may also count toward the two-year experience requirement.
Be able to prepare more complex Microsoft Word documents, including tables, charts, graphs, and other elements.
Be able to use Microsoft Excel to review and compile data, including formulas, functions, lookup tables, and other standard spreadsheet elements.
Be able to create basic Microsoft PowerPoint presentations.
Have MA certification; certification from a medical doctor will be considered.
Have injection certification, or complete a venipuncture, injection, and skin test certificate as part of the initial job-specific competencies.
Compile information into effective written materials, including correspondence, reports, articles, or other documentation.
Effectively convey technical information to non-technical audiences.
Meet the physical demands of regularly standing or walking and using repetitive hand movements to type and grasp; frequently bend, twist, squat, climb, kneel, reach above shoulder height, and lift, carry, push, or pull items up to 10 pounds.

Responsibilities

Support and monitor back-office patient flow, including reviewing appointments in advance, assisting with patient distribution, communicating wait times, scheduling appointments, following up on no-shows, and helping with front-office workflows when needed.
Review patient health records and update clinical information, including current medications and medical and surgical histories.
Obtain vital signs and patient data.
Initiate follow-up for specialty care referrals and services according to policy.
Support dispensary functions, including prescription refill requests, medication logging, and pharmacy and patient calls.
Complete clinical forms required for patient visits, including patient assistance program forms, PM-160s, and Staying Healthy Assessment forms.
Maintain communication with the patient care team.
Prepare instruments and rooms and obtain consent for required procedures.
Perform quality control of CLIA-waived screening equipment and conduct and document CLIA-waived screenings.
Perform injection techniques and standing orders or clinical indicators, including immunizations, foot screenings, and tuberculosis screenings.
Collect, prepare, and label specimens; perform venipuncture if certified.
Obtain medical record releases, ensure requests are processed, scan relevant documents, and document in the electronic health record according to policy and training.
Prepare and stock exam rooms and labs and monitor supply levels.
Discard biohazard waste and sharps.
Conduct weekly testing and weekly or monthly cleaning of sterilization equipment and sterilize medical equipment.
May clean and restock the mobile health unit, dump its septic tank, refuel it, drive it to designated locations, maintain vehicle and DMV logs, assist disabled passengers and children, report safety or maintenance issues, and cooperate with vehicle inspections.
When working in the PACE program, follow its established policies, procedures, and regulations.
Adhere to the Attendance and Absenteeism Policy.
Be able to report to and work at any FHCN location at the beginning of or during a shift based on business needs.
Perform other duties as assigned.