Medical Assistant – Back Office

Family HealthCare Network•Selma, CA

About The Position

The Medical Assistant – Back Office supports efficient patient flow and performs back-office aspects of patient visits within their scope of practice. The role reviews and updates patient health records, obtains vital signs and patient data, coordinates appointments and follow-up, supports referrals and dispensary functions, performs medical tests and procedures, documents care, and maintains clinical rooms, supplies, and equipment. The position may include maintaining and driving a mobile health unit to designated locations, potentially multiple times per day, after hours, and on weekends. Duties include cleaning and restocking the unit, refueling it, maintaining vehicle logs, assisting passengers, and reporting safety or maintenance issues. Employees working in the PACE program must follow PACE policies, procedures, and regulations. Employees must maintain regular attendance and be able to work at any FHCN location based on business needs. Other duties may be assigned.

Requirements

Effective June 1, 2026, possess work-related skills above high-school completion, including formal written and verbal communication, computational and computer, mathematical, and technical skills.
Effective June 1, 2026, provide proof of high school completion with a minimum overall GPA of 2.5 or GED completion with a minimum overall score of 162.5, and have health care-related knowledge frequently acquired through a trade school, paraprofessional, or certificate program. Proof of GPA from a higher-level degree may be provided in lieu of the high school diploma if the GPA is stronger.
Have two years of experience or successfully complete a medical assistant externship with Family HealthCare Network.
For Back Office Medical Assistants working in PACE, have at least one year of documented experience working with the frail or elderly population. This experience may also count toward the two-year experience requirement.
Be able to prepare complex Microsoft Word documents, including tables, charts, graphs, and other elements.
Be able to use Microsoft Excel to review and compile data, including formulas, functions, lookup tables, and other standard spreadsheet elements.
Be able to create basic Microsoft PowerPoint presentations.
Hold MA certification; certification from a medical doctor will be considered.
Hold injection certification, or complete a venipuncture, injection, and skin test certificate as part of initial job-specific competencies.
Be able to compile information into effective written materials, including correspondence, reports, articles, or other documentation, and convey technical information effectively to non-technical audiences.
Regularly stand or walk and use repetitive hand movements to type and grasp.
Frequently bend and twist at the waist, squat, climb, kneel, reach above shoulder height, and lift, carry, push, or pull items weighing up to 10 pounds.
Be able to present to and work at any FHCN location based on business needs.

Responsibilities

Support and monitor patient flow in the back office, including advance appointment preparation, distributing patients and walk-ins, keeping patients informed about wait times, and ensuring patients are correctly flowed in the system.
Schedule appointments, follow up on no-show appointments, and respond to messages and requests; support front-office workflows when needed.
Review patient health records and update clinical information, including medications and medical and surgical histories; obtain vital signs and patient data.
Initiate follow-up of specialty care referrals and services according to policy.
Support dispensary functions, including prescription refill requests, medication logging, and pharmacy and patient phone calls.
Complete clinical forms required for visits, including patient assistance program forms, PM-160s, and Staying Healthy Assessment forms.
Maintain continuous communication with the patient care team.
Prepare instruments and rooms, obtain consent, and perform medical tests and procedures.
Perform quality control of CLIA-waived screening equipment, conduct CLIA-waived screenings, and document results in the system.
Perform injection techniques and standing orders or clinical indicators, including immunizations, foot screenings, and tuberculosis screenings.
Collect, prepare, and label specimens; perform venipuncture if certified.
Obtain medical record releases, ensure medical record requests are processed, scan relevant documents, and document in the electronic health record according to policy and training.
Prepare and stock exam rooms and the lab, monitor supplies, and discard biohazard waste and sharps.
Test and clean sterilization equipment on the required weekly or monthly schedule and sterilize medical equipment.
When responsible for the mobile health unit, clean and restock it weekly, dump its septic tank, refuel it, and drive it to designated locations, including after hours and on weekends as needed.
Maintain mobile health unit vehicle logs and required DMV records, assist disabled passengers and children entering and exiting the vehicle, immediately report vehicle safety, maintenance, or hazard issues, and cooperate with vehicle inspections.
When functioning in the PACE program, perform duties according to PACE policies, procedures, and regulations.
Adhere to the Attendance and Absenteeism Policy and be able to work at any FHCN location at the beginning of or during a shift based on business need.
Perform other duties as assigned.