Medical Assistant – Back Office

Family HealthCare Network•Fresno, CA

About The Position

The Medical Assistant – Back Office supports efficient patient flow and performs back-office tasks during patient visits within the scope of practice. The role includes preparing for visits, updating patient records, collecting vital signs and patient data, assisting with referrals and dispensary functions, performing clinical tests and procedures, and coordinating with the patient care team. The Medical Assistant also maintains exam rooms, laboratory supplies, sterilization equipment, and medical records. Depending on assignment, the role may support the PACE program and maintain and drive a mobile health unit to designated locations, including after-hours and weekends.

Requirements

For individuals hired effective June 1, 2026: possess work-related skills beyond high school completion, including written and verbal communication, computational and computer, mathematical, and technical skills.
For individuals hired effective June 1, 2026: provide proof of high school completion with a minimum overall GPA of 2.5 or GED completion with a minimum overall score of 162.5; a higher-level degree with a stronger GPA may be used in lieu of the high school diploma.
For individuals hired effective June 1, 2026: have healthcare-related knowledge commonly acquired through a trade school, paraprofessional, or certificate program.
Have two years of experience or successfully complete a medical assistant externship with Family HealthCare Network.
For Back Office Medical Assistants working in PACE: have at least one year of documented experience working with the frail or elderly population; this experience may also count toward the two-year experience requirement.
Be MA certified; certification from a medical doctor will be considered.
Have injection certification. Alternatively, a venipuncture, injection, and skin test certificate may be completed as part of initial job-specific competencies.
Be able to prepare complex Microsoft Word documents, including tables, charts, and graphs; use Microsoft Excel to review and compile data using formulas, functions, and lookup tables; and create basic PowerPoint presentations.
Be able to compile information into effective written materials, including correspondence, reports, articles, or other documentation, and convey technical information effectively to non-technical audiences.
Meet the stated physical demands, including regularly standing or walking and repetitive hand movements to type and grasp; frequently bending, twisting, squatting, climbing, kneeling, and reaching above shoulder height; and lifting, carrying, pushing, or pulling items up to 10 pounds.

Responsibilities

Support and monitor back-office patient flow, including preparing for appointments, distributing patients and walk-ins, communicating wait times, scheduling appointments, and following up on no-shows and messages.
Understand general front-office workflows and provide front-office support when needed.
Review and update patient health records, including medications and medical and surgical histories; obtain vital signs and patient data.
Initiate follow-up for specialty care referrals and services according to policy.
Support dispensary functions, including prescription refill requests, medication logging, and pharmacy and patient phone calls.
Complete clinical forms required for patient visits, including patient assistance program forms, PM-160s, and Staying Healthy Assessment forms.
Maintain ongoing communication with the patient care team.
Prepare instruments and rooms, obtain consent, perform quality control on CLIA-waived screening equipment, and conduct CLIA-waived screenings with appropriate documentation.
Perform injection techniques and standing orders or clinical indicators, including immunizations, foot screening, and tuberculosis screening.
Collect, prepare, and label specimens; perform venipuncture if certified.
Obtain medical record releases, ensure medical record requests are processed, scan relevant documents, and document in the electronic health record according to policy and training.
Prepare and stock exam rooms and the laboratory, monitor supplies, and dispose of biohazard waste and sharps.
Test and clean sterilization equipment on the required weekly or monthly schedule and sterilize medical equipment.
If responsible for the mobile health unit, clean and restock it weekly, empty its septic tank, refuel it, drive it to designated locations, maintain vehicle logs and required DMV records, assist passengers with disabilities and children, report safety or maintenance issues, and cooperate with vehicle inspections.
When functioning within the PACE program, follow established PACE policies, procedures, and regulations; for all assignments, comply with the attendance policy and work at any FHCN location as business needs require.
Perform other duties as assigned.