Back Office Medical Assistant
About The Position
Golden State Dermatology is a physician-led and physician-owned dermatology group with more than 37 locations across California. The group provides medical, surgical, and cosmetic dermatology services, including care for skin, hair, and nail conditions, Mohs micrographic surgery, cosmetic skincare, anti-aging, body contouring, and plastic surgery. The Back Office Medical Assistant partners with providers and guides patients through their treatment. The role focuses on preparing and maintaining clinical rooms, documenting patient information, supporting procedures and follow-up tasks, and helping ensure patients feel welcome, comfortable, and well cared for. The work involves substantial multitasking and task management. Additional duties may be assigned by the Practice Manager according to practice needs. This is a full-time position at the Pleasanton Stoneridge location in Pleasanton, California. The schedule is four days per week: Monday, Tuesday, Wednesday, and Friday. The listed hourly salary range is $23.00–$25.00.
Nice To Haves
- Customer service skills or a patient-centered mindset.
- Previous dermatology, healthcare, or aesthetics experience.
- Knowledge of insurance carriers, such as Medicare, commercial plans, and HMOs.
- Experience with EClinicalWorks, EMA, or other EMR software.
Responsibilities
- Prepare exam and treatment rooms with the necessary instruments and supplies.
- Clean and stock all treatment rooms at the end of the workday.
- Review patient history, reason for visit, medications, and understanding of procedures, and document notes in EMA.
- Ensure MIPS information is completed consistently and accurately in the medical record.
- Assist with scheduling patients’ tests and treatments.
- Assist dermatology providers during surgical procedures, including excisions, Mohs surgery, and cosmetic dermatology procedures.
- Support the front desk by answering phones, scheduling patients, and helping determine when reception assistance is needed after back-office duties are addressed.
- Clean the autoclave, perform spore testing, follow scheduled maintenance, and maintain accurate records.
- Check expiration dates on medications and samples and maintain records of date checks.
- Keep the biopsy book, slides, and pathology reports up to date, and record results in patient charts.
- Process prescription refills according to established procedures and ensure prescription authorizations as needed.
- Manage the pathology and culture log responsibly.
- Provide attentive, compassionate service that helps patients feel welcome, comfortable, and well cared for.
Benefits
- 40% off products and procedures, with the opportunity to participate in free annual injectable events.
- Comprehensive medical, dental, and vision benefits.
- Company-paid short- and long-term disability insurance and life insurance.
- Safe Harbor 401(k) match up to 4%.
- Flexible spending accounts and commuter benefits.
- Employee Assistance Program counseling.
- Discounts for theme parks, attractions, hotels, concerts, and movie tickets.
- PTO accrual beginning on the first day of employment.
- Eligibility for 9 paid holidays for employees who work over 20 hours in a pay period.
- Pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
