Medical Assistant – Back Office

Family HealthCare Network•Delano, CA

5d•$25 - $30

About The Position

The Medical Assistant – Back Office supports efficient patient flow and performs back-office aspects of patient visits within their scope of practice. The position supports clinical workflows, patient care, documentation, room and supply readiness, and may support the front office or maintain and drive a mobile health unit as needed. Employees may be required to work at any FHCN location based on business needs. For those functioning in the PACE program, work must follow PACE policies, procedures, and regulations. Effective June 1, 2026, individuals hired into this role must meet the stated education and experience criteria. The position requires medical assistant certification and injection certification, with an alternative pathway for completing specified certifications as part of initial job-specific competencies. The employee must communicate technical information effectively and use Microsoft Office tools for documentation, data, and basic presentations. The role requires regular standing or walking and repetitive hand movements for typing and grasping. It also involves bending, twisting, squatting, climbing, kneeling, reaching above shoulder height, and lifting, carrying, pushing, or pulling items weighing up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The pay range is $25.25 to $30.30 per hour.

Requirements

High school diploma with a minimum overall GPA of 2.5, or GED with a minimum overall score of 162.5; proof of a higher-level degree with a stronger GPA may be provided in lieu of the high school diploma.
Health-care-related knowledge frequently acquired through a trade school, paraprofessional, or certificate program.
Two years of experience or successful completion of a medical assistant externship with Family HealthCare Network.
For Back Office Medical Assistants working in the PACE program, at least one year of documented experience working with the frail or elderly population; this experience may also count toward the two-year experience requirement.
Ability to prepare complex Microsoft Word documents, including tables, charts, graphs, and other elements.
Ability to use Microsoft Excel to review and compile data, including formulas, functions, lookup tables, and other standard spreadsheet elements.
Ability to create basic Microsoft PowerPoint presentations.
Medical Assistant certification; certification from a medical doctor will be considered.
Injection certification; alternatively, a venipuncture, injection, and skin test certificate may be completed as part of initial job-specific competencies.
Ability to compile information into effective written materials, including correspondence, reports, articles, or other documentation.
Ability to convey technical information effectively to non-technical audiences.
Ability to meet the stated physical demands, with reasonable accommodations as applicable.

Responsibilities

Support and monitor back-office patient flow, including reviewing appointments in advance, distributing patients, communicating wait times, scheduling appointments, following up on no-shows, and responding to messages and requests.
Understand general front-office workflows and provide front-office support when needed.
Review patient health records and update clinical information, including medication, medical, and surgical histories; obtain vital signs and patient data.
Initiate follow-up for specialty-care referrals and services according to policy.
Support dispensary functions, including prescription refill requests, medication logging, and pharmacy and patient phone calls.
Complete clinical forms required for patient visits, including patient assistance program, PM-160, and Staying Healthy Assessment forms.
Maintain communication within the patient care team.
Prepare instruments and rooms and obtain consent for required procedures.
Perform quality control of CLIA-waived screening equipment and conduct and document CLIA-waived screenings.
Perform injection techniques and standing orders or clinical indicators, including immunizations, foot screenings, and tuberculosis screenings.
Collect, prepare, and label specimens; perform venipuncture if certified.
Obtain medical-record releases, ensure medical-record requests are processed, scan relevant documents into the electronic health record, and document according to policy and training.
Prepare and stock exam rooms and the lab, and monitor supply levels.
Discard biohazard waste and sharps.
Test and clean sterilization equipment on the required weekly or monthly schedule and sterilize medical equipment.
When assigned to mobile health unit duties, clean and restock the unit weekly, empty its septic tank, refuel it, drive it to designated locations, maintain vehicle and DMV logs, assist disabled passengers and children entering and exiting, report vehicle safety or maintenance hazards, and cooperate with vehicle inspections.
When functioning in the PACE program, follow established PACE policies, procedures, and regulations.
Adhere to the Attendance and Absenteeism Policy and present to and work at any FHCN location based on business need.
Perform other duties as assigned.