Medical Assistant – Back Office

Family HealthCare Network•Selma, CA

1d•$25 - $30

About The Position

The Medical Assistant – Back Office supports efficient patient flow and performs back-office components of patient visits within their scope of practice. The role handles appointment preparation and scheduling, patient intake and clinical updates, tests and procedures, medical record processing, room and supply readiness, and sterilization and waste duties. Depending on assignment, the role may also maintain and drive a mobile health unit, and PACE-assigned staff must follow PACE policies, procedures, and regulations. The employee may be required to work at any FHCN location based on business needs and performs other duties as assigned. Effective June 1, 2026, individuals hired into the role must meet the stated education, experience, certification, and technical-skill requirements. The position requires effective written and verbal communication, including conveying technical information to non-technical audiences. The stated hourly pay range is $25.25 to $30.30. Physical duties include regular standing or walking and repetitive hand movements, as well as bending, twisting, squatting, climbing, kneeling, reaching above shoulder height, and lifting, carrying, pushing, or pulling items up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Have proof of high school completion with a minimum overall GPA of 2.5, or GED completion with a minimum overall score of 162.5; an eligible higher-level degree with a stronger GPA may be used in lieu of high-school GPA proof.
Have health-care-related knowledge frequently acquired through a trade school, paraprofessional, or certificate program.
Have two years of experience or successfully complete a medical assistant externship with Family HealthCare Network.
For Back Office Medical Assistants working in the PACE program, have at least one year of documented experience working with the frail or elderly population; this experience may also count toward the two-year experience requirement.
Be proficient in preparing complex Microsoft Word documents, including tables, charts, graphs, and other elements; using Microsoft Excel to review and compile data with formulas, functions, lookup tables, and other standard spreadsheet elements; and creating basic Microsoft PowerPoint presentations.
Hold MA certification; certification from a medical doctor will be considered.
Hold injection certification. Alternatively, a venipuncture, injection, and skin test certificate may be completed as part of initial job-specific competencies.
Compile information into effective written communications, including correspondence, reports, articles, or other documentation, and effectively convey technical information to non-technical audiences.
Meet the physical demands described for the position, with reasonable accommodations available as stated.

Responsibilities

Support and monitor back-office patient flow, including preparing for appointments, distributing patients and walk-ins, communicating wait times, ensuring patients are properly flowed in the system, scheduling appointments, following up on no-shows, responding to messages and requests, and assisting with front-office workflows when needed.
Review patient health records and update clinical information, including current medications and medical and surgical histories; obtain vital signs and patient data.
Initiate follow-up for specialty-care referrals and services according to policy.
Support dispensary functions, including prescription refill requests, medication logging, and pharmacy and patient calls.
Complete clinical forms required for patient visits, including patient assistance program, PM-160, and Staying Healthy Assessment forms, and maintain communication within the patient care team.
Prepare instruments and rooms and obtain consent for procedures; conduct quality control of CLIA-waived screening equipment; perform and document CLIA-waived screenings, injection techniques, standing orders and clinical indicators, and specimen collection, preparation, and labeling. Perform venipuncture if certified.
Obtain medical-record releases and ensure medical-record requests are processed; scan relevant documents and document in electronic health records according to policy and training.
Prepare and stock exam rooms and labs and monitor supplies.
Discard biohazard waste and sharps.
Conduct scheduled testing and cleaning of sterilization equipment and sterilize medical equipment.
As applicable, clean and restock the mobile health unit, dump its septic tank, refuel it, drive it to designated locations, maintain vehicle and DMV logs, assist disabled passengers and children entering and exiting, report safety, maintenance, and hazard issues, and cooperate with vehicle inspections.
If assigned to the PACE program, work in accordance with PACE policies, procedures, and regulations.
Adhere to the Attendance and Absenteeism Policy and be able to report to and work at any FHCN location based on business need.
Perform other duties as assigned.