Medical Assistant – Back Office

Family HealthCare Network•Hanford, CA

12d

About The Position

The Medical Assistant – Back Office supports efficient patient flow and performs back-office aspects of patient visits within their scope of practice. The role includes preparing for appointments, coordinating patient flow, completing clinical tasks and documentation, supporting referrals and dispensary functions, and maintaining patient-care spaces and equipment. Depending on assignment, the position may also involve operating and maintaining a mobile health unit. Employees working in the PACE program must follow its established policies, procedures, and regulations.

Requirements

Effective June 1, 2026, possess work-related skills above the level of high school completion, including written and verbal communication, computational, computer, mathematical, and technical skills.
Effective June 1, 2026, provide proof of high school completion with a minimum overall GPA of 2.5 or GED completion with a minimum overall score of 162.5, and health-care-related knowledge typically acquired through a trade school, paraprofessional, or certificate program. Proof of GPA from a higher-level degree may be submitted instead if that degree has a stronger GPA.
Two years of experience or successful completion of a medical assistant externship with Family HealthCare Network.
For Back Office Medical Assistants working in the PACE program, at least one year of documented experience working with frail or elderly people; this experience may also count toward the two-year experience requirement.
Ability to prepare complex Microsoft Word documents, including tables, charts, graphs, and other elements.
Ability to use Microsoft Excel to review and compile data, including formulas, functions, lookup tables, and other standard spreadsheet elements.
Ability to create basic Microsoft PowerPoint presentations.
Medical Assistant certification is required; certification from a medical doctor will be considered.
Injection certification is required. Alternatively, venipuncture, injection, and skin-test certificates may be completed as part of initial job-specific competencies.
Ability to compile information into effective written materials, including correspondence, reports, articles, or other documentation, and convey technical information to non-technical audiences.
Meet the described physical demands, with reasonable accommodations available where applicable.

Responsibilities

Support and monitor back-office patient flow, including preparing for appointments, distributing patients and walk-ins, informing patients of wait times, and ensuring patients are properly entered in the system.
Schedule appointments, follow up on no-shows, respond to messages and requests, and support front-office workflows when needed.
Review patient health records and update clinical information, including current medications and medical and surgical histories; obtain vital signs and patient data.
Initiate follow-up for specialty care referrals and services according to policy.
Support dispensary functions, including prescription refill requests, medication logging, and pharmacy and patient phone calls.
Complete clinical forms required for patient visits, such as patient assistance program forms, PM-160s, and Staying Healthy Assessment forms.
Maintain ongoing communication with the patient care team.
Prepare instruments and rooms, obtain consent, and perform medical tests and procedures, including quality control and CLIA-waived screenings, injections, standing orders, clinical indicators, specimen collection and preparation, and venipuncture when certified.
Perform immunizations, foot screenings, and tuberculosis screenings as indicated by standing orders and clinical indicators.
Obtain medical record releases, ensure requests are processed, scan relevant documents, and document patient care in the electronic health record according to policy and training.
Prepare and stock exam rooms and labs, monitor supplies, dispose of biohazard waste and sharps, and clean and test sterilization equipment and sterilize medical equipment.
When assigned, clean and restock the mobile health unit, empty its septic tank, refuel it, drive it to designated locations, maintain vehicle and DMV logs, assist passengers, report vehicle safety or maintenance issues, and cooperate with vehicle inspections.
When working in the PACE program, follow established policies, procedures, and regulations.
Adhere to attendance requirements and be able to work at any FHCN location based on business needs.
Perform other duties as assigned.