Medical Back Office Assistant - Dermatology

Skin And Cancer Institute•Pahrump, NV

9d•Onsite

About The Position

The Medical Back Office Assistant supports clinical operations at Skin and Cancer Institute by assisting providers with patient care and dermatologic procedures, maintaining accurate medical records, supporting patient flow, and helping deliver a positive patient experience. The role is on-site at 1470 E. Calvada Blvd. Ste. 600, Pahrump, NV 89048, and is full-time and non-exempt. The assistant provides clinical and administrative support, including patient intake, assisting with procedures, specimen collection, medication and prescription checks, maintaining logs and supplies, scheduling, prior authorizations, and patient communications. The role also educates and supports patients, follows infection-control and safety requirements, and protects patient confidentiality.

Requirements

High school diploma or equivalent.
Strong clinical skills and attention to detail.
Effective communication and ability to build rapport with patients and team members.
Proficiency with EHR systems and Microsoft Office Suite.
Ability to handle sensitive patient concerns professionally and discreetly.
Ability to prepare and administer Kenalog, Lidocaine, and Epinephrine injections.
Ability to assist with minor surgical procedures and wound care using sterile techniques.
Knowledge of infection-control and safety protocols, HIPAA regulations, patient confidentiality, and universal precautions.
Ability to collect and process laboratory specimens accurately.
In-depth knowledge of medical terminology and dermatologic procedures, including Mohs, biopsies, excisions, and radiation; skill in patient instruction.
Ability to multitask efficiently in a fast-paced clinical setting.

Nice To Haves

Completion of an accredited Medical Assistant program.
CMA, RMA, or equivalent certification.
1–2 years of clinical experience in a medical office.

Responsibilities

Provide high-quality customer service and follow quality-control standards.
Coordinate patient care according to physician instructions and company policies.
Escort patients to exam rooms and prepare them for examinations by taking histories and explaining procedures.
Conduct and document patient intake.
Assist with dermatologic procedures, including biopsies, excisions, phototherapy, and cosmetic treatments, using sterile techniques.
Support routine laboratory tests, such as skin scrapings and swabs.
Apply topical treatments or dressings under provider supervision.
Capture clinical photos for documentation and comparison.
Document patient care accurately and promptly in medical records.
Send prescriptions during visits and verify their accuracy with the provider; check prescriptions throughout the day.
Sterilize instruments and maintain clean exam rooms according to safety standards.
Upload and maintain pathology, AK, MOHS, and FBX logs; verify pathology log details and keep cancer logs accurate and current.
Stock rooms, monitor supplies, and notify managers when supplies are low.
Maintain patient confidentiality and perform additional patient-care tasks as needed to support providers.
Ask every patient for a Google review.
Educate patients about skin-care routines, post-procedure care, sunscreen use, treatment plans, and follow-up instructions.
Provide compassionate support to patients with chronic skin conditions or cancer.
Greet and check in patients, verify personal and medical details, and collect pertinent check-in information, including the MIPS Questionnaire.
Update the PA log and ensure codes are entered correctly.
Schedule appointments and manage follow-up and procedure calendars.
Handle calls, messages, Klara and Tandem communications, and inquiries about medication refills and general questions.
Make timely outbound calls as needed.
Process prior authorizations and communicate with insurance providers.
Order and organize medical supplies to maintain inventory.
Attend meetings and complete assigned training on time.