Medical Back Office Assistant - Dermatology

Skin And Cancer Institute•Palmdale, CA

1d•Onsite

About The Position

The Medical Back Office Assistant supports clinical operations at Skin and Cancer Institute’s Palmdate, California location. The role assists providers with patient care and clinical procedures, maintains accurate medical records and logs, supports patient flow, and helps ensure compliance and a positive patient experience. The position is full-time, non-exempt, and on-site. The assistant also provides patient education and support, including guidance on skin care, post-procedure care, and sunscreen use, and explains treatment plans and follow-up instructions. Administrative duties include patient check-in, scheduling, communications, prescription checks, prior authorizations, supply ordering, and completing trainings and meetings.

Requirements

High school diploma or equivalent.
Strong clinical skills and attention to detail.
Effective communication skills and ability to build rapport with patients and team members.
Proficiency with EHR systems and Microsoft Office Suite.
Ability to handle sensitive patient concerns professionally and discreetly.
Ability to prepare and administer Kenalog, Lidocaine, and Epinephrine injections.
Ability to assist with minor surgical procedures and wound care using sterile techniques.
Knowledge of infection-control and safety protocols, HIPAA regulations, patient confidentiality, and universal precautions.
Ability to collect and process laboratory specimens accurately.
In-depth knowledge of medical terminology and dermatologic procedures, including Mohs, biopsies, excisions, and radiation, and skill in patient instruction.
Ability to multitask efficiently in a fast-paced clinical setting.

Nice To Haves

Completion of an accredited Medical Assistant program.
CMA, RMA, or equivalent certification.
1–2 years of clinical experience in a medical office.

Responsibilities

Provide high-quality customer service and follow quality-control standards.
Coordinate patient care according to physician instructions and company policies.
Escort patients to exam rooms and prepare them for exams by taking histories and explaining procedures.
Conduct and document patient intake, including collecting pertinent check-in information and MIPS questionnaires.
Assist with dermatologic procedures, including biopsies, excisions, phototherapy, and cosmetic treatments, using sterile techniques.
Support routine laboratory tests, including skin scrapings and swabs; collect and process specimens accurately.
Apply topical treatments or dressings under provider supervision and assist with injections, minor surgical procedures, and wound care.
Capture clinical photographs for documentation and comparison.
Document patient care promptly and accurately in medical records.
Send prescriptions during visits and verify their accuracy with the provider; check prescriptions throughout the day.
Sterilize instruments and maintain clean exam rooms according to safety standards.
Upload and maintain pathology, AK, MOHS, and FBX logs, and verify pathology log details including patient information, diagnosis, site, and laboratory routing.
Keep cancer logs current and accurate; update the PA log and ensure codes are entered correctly.
Stock rooms, monitor supplies, alert managers when supplies are low, and order and organize medical supplies.
Maintain patient confidentiality and follow infection-control, safety, HIPAA, and universal-precaution requirements.
Ask each patient for a Google review.
Educate patients on skin-care routines, post-procedure care, sunscreen use, treatment plans, and follow-up instructions; provide compassionate support to patients with chronic skin conditions or cancer.
Greet and check in patients, verifying personal and medical details.
Schedule appointments and manage follow-up and procedure calendars.
Handle calls, messages, Klara and Tandem communications, and inquiries, including medication refills and general questions.
Make timely outbound calls as needed.
Process prior authorizations and communicate with insurance providers.
Attend meetings and complete assigned training on time.
Perform additional patient-care tasks to support providers.