Medical Back Office Assistant - Dermatology

Skin And Cancer Institute•Modesto, CA

7d•Onsite

About The Position

The Back Office Medical Assistant supports clinical operations at Skin and Cancer Institute by assisting providers with patient care, performing clinical procedures, maintaining accurate medical records, supporting smooth patient flow, following compliance standards, and contributing to a positive patient experience. The role is full-time, regular, non-exempt, and onsite at 3105 McHenry Ave., Ste. 101, Modesto, CA 95350. The assistant provides clinical and administrative support in a dermatology practice. Clinical duties include preparing patients for examinations, documenting intake and care, assisting with dermatologic procedures, supporting routine lab tests, applying topical treatments or dressings under provider supervision, educating patients, and maintaining sterile, clean, and well-stocked exam rooms. Administrative work includes check-in, scheduling, managing communications, processing prior authorizations, maintaining logs, and coordinating prescriptions and supplies.

Requirements

High school diploma or equivalent required.
Strong clinical skills and sharp attention to detail.
Effective communication skills and ability to build rapport with patients and team members.
Proficiency in EHR systems and Microsoft Office Suite.
Ability to handle sensitive patient concerns professionally and discreetly.
Ability to prepare and administer injections, including Kenalog, Lidocaine, and Epinephrine.
Ability to assist with minor surgical procedures and wound care using sterile techniques.
Knowledge of infection-control and safety protocols, HIPAA regulations, patient confidentiality, and universal precautions.
Ability to collect and process laboratory specimens accurately.
In-depth knowledge of medical terminology and dermatologic procedures, including Mohs, biopsies, excisions, and radiation; skill in patient instruction.
Ability to multitask efficiently in a fast-paced clinical setting.

Nice To Haves

Completion of an accredited Medical Assistant program.
CMA, RMA, or equivalent certification.
1–2 years of clinical experience in a medical office.

Responsibilities

Provide high-quality customer service and adhere to quality-control standards.
Coordinate patient care according to physician instructions and company policies.
Escort patients to exam rooms and prepare them for examinations by taking histories and explaining procedures.
Conduct and document patient intake.
Assist with dermatologic procedures, including biopsies, excisions, phototherapy, and cosmetic treatments, using sterile techniques.
Support routine laboratory tests, such as skin scrapings and swabs.
Apply topical treatments or dressings under provider supervision.
Capture clinical photos for documentation and comparison.
Document patient care accurately and promptly in medical records.
Send prescriptions during visits and verify their accuracy with the provider.
Sterilize instruments and keep exam rooms clean according to safety standards.
Upload and maintain pathology, AK, MOHS, and FBX logs; verify pathology log details and keep cancer logs accurate and current.
Stock rooms, monitor supplies, and alert managers when supplies are low.
Maintain strict patient confidentiality and perform additional patient-care tasks to support providers.
Ask every patient for a Google review.
Educate patients on skin-care routines, post-procedure care, sunscreen use, treatment plans, and follow-up instructions; provide compassionate support to patients with chronic skin conditions or cancer.
Greet and check in patients, verify personal and medical details, and collect pertinent information, including the MIPS Questionnaire.
Update the PA log and ensure codes are entered correctly.
Check prescriptions throughout the day, verifying, highlighting, and confirming accuracy.
Schedule appointments and manage follow-up and procedure calendars.
Handle calls, messages, Klara, and Tandem communications, responding to medication refill requests and general inquiries.
Make timely outbound calls as needed.
Process prior authorizations and communicate with insurance providers.
Order and organize medical supplies to maintain inventory levels.
Attend meetings and complete assigned training on time.
Prepare and administer Kenalog, Lidocaine, and Epinephrine injections.
Assist with minor surgical procedures and wound care using sterile techniques.
Collect and process laboratory specimens accurately.