Medical Back Office Assistant - Dermatology

Skin And Cancer Institute•Grass Valley, CA

11d•Onsite

About The Position

The Medical Back Office Assistant supports clinical operations at Skin and Cancer Institute by assisting providers with patient care, performing clinical procedures, and maintaining accurate medical records. The role helps ensure smooth patient flow, compliance with safety and quality standards, and a positive patient experience. The position is full-time and on-site at 123 Margaret Lane, Suite A1, Grass Valley, CA 95945. The assistant supports dermatologic procedures and routine laboratory work, prepares and educates patients, documents care, maintains sterilized instruments and clean exam rooms, and keeps pathology and cancer logs accurate. The role also provides patient education and compassionate support, performs check-in and scheduling tasks, handles communications and prescription-related work, processes prior authorizations, and maintains medical supply inventory.

Requirements

High school diploma or equivalent.
Strong clinical skills and sharp attention to detail.
Effective communication skills and ability to build rapport with patients and team members.
Proficiency with EHR systems and Microsoft Office Suite.
Ability to handle sensitive patient concerns professionally and discreetly.
Ability to prepare and administer Kenalog, Lidocaine, and Epinephrine injections.
Ability to assist with minor surgical procedures and wound care using sterile techniques.
Knowledge of infection-control and safety protocols, HIPAA regulations, patient confidentiality, and universal precautions.
Ability to collect and process laboratory specimens accurately.
In-depth knowledge of medical terminology and dermatologic procedures, including Mohs, biopsies, excisions, and radiation; skill in patient instruction.
Ability to multitask efficiently in a fast-paced clinical setting.

Nice To Haves

Completion of an accredited Medical Assistant program.
CMA, RMA, or equivalent certification.
1–2 years of clinical experience in a medical office.

Responsibilities

Provide high-quality customer service and follow quality control standards.
Coordinate patient care according to physician instructions and company policies.
Escort patients to exam rooms, prepare them for exams, take histories, explain procedures, and conduct and document patient intake.
Assist with dermatologic procedures, including biopsies, excisions, phototherapy, and cosmetic treatments, using sterile techniques.
Support routine laboratory tests such as skin scrapings and swabs, and collect and process specimens.
Apply topical treatments or dressings under provider supervision.
Capture clinical photographs for documentation and comparison.
Document patient care promptly and accurately in medical records.
Send prescriptions during visits and verify their accuracy with the provider; check prescriptions throughout the day.
Sterilize instruments and maintain clean exam rooms according to safety standards.
Upload and maintain pathology, AK, MOHS, and FBX logs; verify pathology-log details and keep cancer logs current and accurate.
Stock exam rooms, monitor supplies, alert managers when supplies are low, and order and organize medical supplies.
Maintain patient confidentiality and perform additional patient-care tasks to support providers.
Ask every patient for a Google review.
Educate patients on skin-care routines, post-procedure care, sunscreen use, treatment plans, and follow-up instructions.
Provide compassionate support to patients dealing with chronic skin conditions or cancer.
Greet and check in patients, verify personal and medical details, and collect pertinent check-in information, including the MIPS Questionnaire.
Update the PA log and ensure codes are entered correctly.
Schedule appointments and manage follow-up and procedure calendars.
Handle calls, messages, Klara, Tandem, and inquiries, including medication refills and general questions.
Make timely outbound calls as needed.
Process prior authorizations and communicate with insurance providers.
Attend meetings and complete assigned training on time.