Medical Back Office Assistant - Dermatology

Skin And Cancer Institute•Kingman, AZ

11d•Onsite

About The Position

The Medical Back Office Assistant supports clinical operations at Skin and Cancer Institute by assisting providers with patient care, performing clinical procedures, maintaining accurate medical records, and helping ensure smooth patient flow and a positive patient experience. The role is full-time, regular, non-exempt, and onsite at 3939 N. Stockton Hill Rd. Suite A, Kingman, AZ 86409. The position includes clinical and administrative work in a dermatology practice. Clinical duties include preparing patients for exams, supporting dermatologic procedures, documenting care, maintaining logs and supplies, and providing patient education. Administrative duties include patient check-in, appointment scheduling, handling communications, processing prior authorizations, and coordinating prescription and insurance-related tasks. The assistant is expected to follow safety, infection-control, compliance, and patient-confidentiality standards. The anticipated annual salary range is $35,360 to $43,680. Placement within the range depends on objective, job-related factors such as experience, education, training, skills, certifications, internal equity, and business considerations.

Requirements

High school diploma or equivalent required.
Strong clinical skills and attention to detail.
Effective communication skills and ability to build rapport with patients and team members.
Proficiency with EHR systems and Microsoft Office Suite.
Professional and discreet handling of sensitive patient concerns.
Ability to prepare and administer Kenalog, Lidocaine, and Epinephrine injections.
Ability to assist with minor surgical procedures and wound care using sterile techniques.
Knowledge of infection-control and safety protocols, HIPAA, patient confidentiality, and universal precautions.
Ability to accurately collect and process laboratory specimens.
In-depth knowledge of medical terminology and dermatologic procedures, including Mohs, biopsies, excisions, and radiation; skill in patient instruction.
Ability to multitask efficiently in a fast-paced clinical setting.

Nice To Haves

Completion of an accredited Medical Assistant program.
CMA, RMA, or equivalent certification.
1–2 years of clinical experience in a medical office.

Responsibilities

Provide high-quality customer service and follow quality-control standards.
Coordinate patient care according to physician instructions and company policies.
Escort patients to exam rooms and prepare them for exams by taking histories and explaining procedures.
Conduct and document patient intake.
Assist with dermatologic procedures, including biopsies, excisions, phototherapy, and cosmetic treatments, using sterile techniques.
Support routine laboratory tests such as skin scrapings and swabs.
Apply topical treatments or dressings under provider supervision.
Capture clinical photos for documentation and comparison.
Document patient care accurately and promptly in medical records.
Send prescriptions during visits and verify their accuracy with the provider.
Sterilize instruments and maintain clean exam rooms according to safety standards.
Upload and maintain pathology, AK, MOHS, and FBX logs; verify pathology log details and keep cancer logs accurate and current.
Stock rooms, monitor supplies, and notify managers when supplies are low.
Maintain strict patient confidentiality and perform additional patient-care tasks to support providers.
Ask every patient for a Google review.
Educate patients about skin-care routines, post-procedure care, sunscreen use, treatment plans, and follow-up instructions.
Provide compassionate support to patients dealing with chronic skin conditions or cancer.
Greet and check in patients, verify personal and medical details, and collect pertinent information, including the MIPS Questionnaire.
Update the PA log and ensure codes are entered correctly.
Check prescriptions throughout the day and verify, highlight, and confirm accuracy.
Schedule appointments and manage follow-up and procedure calendars.
Handle calls, messages, Klaras, and Tandem communications, responding to medication refill requests and general inquiries.
Make timely outbound calls as needed.
Process prior authorizations and communicate with insurance providers.
Order and organize medical supplies to maintain inventory levels.
Attend meetings and complete assigned training on time.