Back Office Medical Assistant Jobs

About The Position

Requirements

• High school diploma or GED.
• Completion of a medical assistant training program.
• Zero to two years of experience in an outpatient medical clinic, hospital, or medical office setting is preferred.
• Bilingual English/Spanish proficiency is required.
• Demonstrated proficiency with Microsoft applications, including Word, Excel, Access, and Outlook.
• Knowledge of electronic health records.
• Ability to perform phlebotomy and basic laboratory duties.
• Ability to provide age-appropriate care and understand growth and development across the lifespan.
• Excellent written and oral communication, organizational, problem-solving, analytical, and interpersonal skills.
• Ability to understand and follow written and verbal instructions and work independently with minimal supervision.
• Ability to work effectively with a diverse population and as part of an interdisciplinary team.
• Ability to multitask, adapt to flexible or ambiguous conditions, set priorities, and find solutions.
• Ability to maintain patient confidentiality and comply with state, federal, local, and organizational requirements.
• Reliable transportation.
• Willingness to work flexible hours, including evenings.
• Ability to meet the stated physical requirements, including lifting and carrying up to 25 pounds and frequent fine-motor activity.
• Maintain any required current licenses, registrations, or certifications.

Nice To Haves

• College education.
• Phlebotomy certification.

Responsibilities

• Provide back-up support for the medical assistant team, including all medical assistant functions.
• Receive, greet, and direct patients for health examinations.
• Assist with patient intake, financial screening, and visit setup; complete fee tickets and collect payment and insurance information.
• Use the eCW system to schedule appointments and review them for accuracy and need.
• Interpret for providers and staff as needed.
• Perform clinic front desk duties, including answering calls, obtaining or verifying patient information, checking patients in and out, and coordinating appointments.
• Process front- and back-office patient checkouts to ensure completeness.
• Assist with training medical and laboratory assistants and volunteers on health education and laboratory tasks, and provide ongoing supervision as needed.
• Assist with medication refill requests, specialty and procedure referrals, and pre- and post-clinic chart review.
• Review charts, laboratory results, and encounter forms for completeness and follow-up needs.
• Work with the Manager to oversee dispensary logs and storage for quality assurance.
• Coordinate inventory, ordering, and stock maintenance of medical supplies.
• Provide sick- and vacation-leave backup for other medical assistants.
• Assist with daily and monthly quality assurance reviews, including emergency kit checks.
• Record and maintain refrigerator and freezer temperature logs; order VFC vaccines.
• Accurately document clinical visits, procedures, treatments, histories, examinations, patient education, risks and benefits, provider-dictated diagnoses, and care and follow-up instructions.
• Assist providers with navigating the electronic health record and locating encounters, test results, and outside records.
• Support quality initiatives and incorporate their key components into documentation.
• Troubleshoot basic IT needs, such as printer setup, and notify providers of pending items or system alerts.
• Participate in care-team huddles and maintain awareness of the clinical scribe scope of practice and any changes to it.
• Attend training as needed to enhance or maintain performance.
• Perform other duties as requested or assigned to support organizational and programmatic goals.
• Maintain professional appearance, patient confidentiality, regulatory compliance, and organizational policies and standards.
• Work effectively with a multidisciplinary team, communicate professionally, and represent the organization positively.
• Follow safety procedures, report unsafe conditions, and maintain current knowledge of relevant policies and procedures.
• Travel to other clinic locations as needed for cross-coverage support.