Back Office - Medical Assistant I
About The Position
Medical Assistant I works under the Clinic Manager to support efficient patient flow and quality care during clinic hours. As part of a multidisciplinary health care team, the Medical Assistant provides comprehensive, non-judgmental care in a federally qualified community health center serving low-income, multiethnic, uninsured, and underinsured populations. The position requires access to confidential and sensitive information and discretion in managing it. The role provides back-up support for the medical assistant team and covers clinical, administrative, laboratory, and patient-support functions. It also supports staff training and supervision, clinic quality assurance, supplies and dispensary processes, and coverage at other clinic locations as needed.
Requirements
- High school diploma or GED.
- Completion of a medical assistant training program.
- Bilingual English/Spanish proficiency.
- Zero to two years of experience in an outpatient medical clinic, hospital, or medical office setting is listed as preferred in the posting.
- Demonstrated proficiency with Microsoft Word, Excel, Access, and Outlook.
- Knowledge of electronic health records.
- Ability to perform phlebotomy and basic laboratory duties.
- Ability to provide age-appropriate care and apply knowledge of growth and development across the lifespan to patients’ age-related needs.
- Ability to work effectively with a diverse population and as a member of an interdisciplinary team.
- Ability to work independently with little or no supervision; self-directed and productive with minimal supervision.
- Strong written and oral communication, organizational, problem-solving, analytical, interpersonal, and people skills; ability to understand and follow written and verbal instructions.
- Flexibility and ability to multitask, set priorities, and find solutions in a fast-moving environment.
- Ability to maintain current knowledge of policies and procedures for safe work practices, follow safety procedures, and report unsafe conditions.
- Must maintain patient confidentiality and comply with applicable regulatory requirements and organizational policies and ethical standards.
- Must maintain current licenses, registrations, and/or certifications.
- Reliable transportation.
- Willingness to work flexible hours, including evenings.
- Ability to meet the physical demands described in the posting, including lifting and carrying up to 25 pounds, prolonged sitting and computer work, and frequent fine-motor activity.
- Adhere to the dress code and maintain a neat and clean appearance; be punctual and represent the organization professionally.
Nice To Haves
- College education.
- Phlebotomy certification.
Responsibilities
- Provide backup support for the medical assistant team, including medical assistant functions.
- Receive, greet, and direct patients for health exams; assist with intake, financial screening, and visit setup.
- Complete fee tickets, collect payments and insurance information, and use the eCW system to schedule and review appointments for accuracy and need.
- Interpret for providers and staff as needed.
- Perform front desk duties, including answering calls, obtaining or verifying patient information, checking patients in and out, and coordinating appointments.
- Process front- and back-office patient checkouts to ensure completeness.
- Assist with training medical and laboratory assistants and volunteer staff in health education and laboratory work, and provide ongoing supervision as needed.
- Assist with medication refill requests, specialty and procedure referrals, and pre- and post-clinic chart reviews.
- Review charts, lab results, and encounter forms for completeness and follow-up needs.
- Work with the Manager to oversee dispensary logs and storage for quality assurance.
- Coordinate medical-supply inventory, ordering, and stock maintenance.
- Provide sick- and vacation-leave coverage for other medical assistants.
- Assist with daily and monthly quality assurance reviews, including emergency-kit checks.
- Maintain refrigerator and freezer temperature logs.
- Order VFC vaccines.
- Perform phlebotomy and basic laboratory duties.
- Perform other related or necessary tasks as directed by the Clinic.
- Travel to other clinic locations as needed for cross-coverage support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
