Back Office - Medical Assistant I
About The Position
Medical Assistant I works under the Clinic Manager to help maintain efficient patient flow and quality care during clinic hours. The role is part of a multidisciplinary healthcare team providing comprehensive, non-judgmental care. Unicare Community Health Center is a federally qualified health center serving low-income, multiethnic, uninsured, and underinsured populations through primary care and related services. The position requires access to confidential and sensitive information and ongoing discretion in managing it. The Medical Assistant I provides back-up support across medical assistant functions, supports patient intake and appointments, assists with front- and back-office clinic processes, and helps maintain clinical supplies, records, and quality assurance activities. The role may also assist with training and supervising medical and laboratory assistants and volunteers. The schedule is generally Monday through Friday, with start times between 8:00 a.m. and 9:00 a.m. and end times between 5:00 p.m. and 6:00 p.m., plus occasional Saturdays as needed. Travel to other clinic locations may be required for cross-coverage.
Requirements
- High school diploma or GED required.
- Completion of a medical assistant training program required.
- Bilingual English/Spanish required.
- Zero to two years of experience in an outpatient medical clinic, hospital, or medical office setting preferred.
- Excellent written and oral communication skills and strong organizational, problem-solving, and analytical skills.
- Strong interpersonal skills and ability to understand and follow written and verbal instructions.
- Ability to work independently with little or no supervision and productively with minimal supervision.
- Ability to work effectively with a multidisciplinary or interdisciplinary team and a diverse population.
- Ability to problem-solve, self-motivate, multitask, and set priorities in a fast-moving environment.
- Demonstrated proficiency with Microsoft Word, Excel, Access, and Outlook.
- Knowledge of electronic health records.
- Ability to perform phlebotomy and basic laboratory duties.
- Ability to provide age-appropriate care and understand patients’ age-related needs using knowledge of growth and development across the lifespan.
- Willingness to work flexible hours, including evenings.
- Reliable transportation.
- Ability to maintain current knowledge of policies and procedures related to safe work practices, follow safety procedures, and report unsafe conditions.
- Ability to maintain current licenses, registrations, and certifications, if applicable.
- Ability to comply with dress, attendance, confidentiality, regulatory, ethical, and organizational requirements.
Nice To Haves
- College education.
- Phlebotomy certification.
- Zero to two years of experience in an outpatient medical clinic, hospital, or medical office setting.
Responsibilities
- Provide back-up support for the medical assistant team, including all medical assistant functions.
- Receive, greet, and direct patients for health examinations.
- Assist with intake, financial screening, and patient visit set-up; complete fee tickets and collect payment and insurance information.
- Use the eCW system to schedule and review appointments for need and accuracy.
- Interpret for providers and staff as needed.
- Perform clinic front desk duties, including answering calls, obtaining or verifying patient information, checking patients in and out, and coordinating accurate appointments.
- Process front- and back-office patient checkouts to ensure completeness.
- Assist in training medical and laboratory assistants and volunteer staff on health education and laboratory work, and assist with ongoing supervision.
- Assist with medication refill requests, specialty and procedure referrals, and pre- and post-clinic chart review as needed.
- Review charts, laboratory test results, and encounter forms for completeness and follow-up needs.
- Work with the Manager to oversee dispensary logs and storage for quality assurance.
- Coordinate inventory, ordering, and stock maintenance of medical supplies.
- Provide sick- and vacation-leave coverage for other medical assistants.
- Assist with daily and monthly quality assurance reviews, including emergency kit checks.
- Record and maintain refrigerator and freezer temperature logs.
- Order VFC vaccines.
- Perform other related or necessary tasks as directed by the Clinic to support organizational and programmatic goals.
- Maintain patient confidentiality, regulatory compliance, safety practices, professional conduct, and organizational policies.
- Perform phlebotomy and basic laboratory duties.
- Provide age-appropriate care and apply knowledge of growth and development across the lifespan.
- Travel to other clinic locations as needed for cross-coverage support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
