Assistant Jobs

About The Position

Requirements

• High school diploma or equivalent
• Proven customer service experience in a call center or similar environment
• Passion and compassion for helping seniors
• Ability to pass a Background check
• Strong problem solving skills and critical thinking skills
• Active listener and ability to convey compassion and empathy over the phone
• Excellent communication skills, both verbal and written
• Strong computer and data entry skills
• Attention to detail and compliance with company policies and procedures
• Familiarity with call center equipment and software
• Ability to multitask, prioritize and manage time effectively
• Ability to work under pressure and handle difficult customers
• Strong interpersonal skills and the ability to communicate with internal stakeholders
• A professional appearance and provide a positive company image to the public
• A team player

Nice To Haves

• college degree preferred
• personal experience supporting a senior helpful
• Home care experience or long term care services experience preferred.

Responsibilities

• Answering phone calls
• Actively listening to callers’ needs
• Providing callers with relevant resources
• Identifying opportunities to upsell
• Following company confidentiality policies
• Resolving customer issues by providing effective solutions
• Conversing on the phone with a pleasant demeanor
• Working cooperatively with Vivia Navigators

Benefits

• Health Insurance - Medical, Drug, Dental, and Vision
• 401k
• Paid Time Off (PTO)
• Positive work environment
• Discounted car rentals
• Flex spending account
• Group term life insurance
• Supplemental Insurance
• Discounts on movie tickets and other local vendors
• Bonuses